waverly sectional furniture row

Then there is the case of quality a lot of this so called fashion furniture was high end priced but was cheap end made. YET I RECEIVED MULTIPLE CONFIRMATIONS ON THE DELIVERY DATE/TIME. They are useless! Our salesperson never mentioned that we need a special frame for the bed. A male employee greeted me, asked if he could help me. Everything is bright, white, new, and modern! It states on the receipt that we can cancel within 48 hours? The delivery guys told me that the massive lumps would settle in a few hours, and if not to call customer service. Three days later never heard from anyone. My kids are in bed, no you can't come in! Worst customer service of any company I have EVER dealt with! So we bought the bed room set with mattress at this point. We went to rooms to go 9 out of the 10 pieces of furniture we picked out was out of stock? The pricing they showed was almost always for the dumbed down version and not for what was right in front of us! We have previously had great experiences with the store in the past, but I am never doing business with this store again. They are the worst furniture company. Last time I was in a Rooms to Go was a while ago and I found all their items very 80s or dated. If you need parts you have to the following 1 call 800 number and explain your problem to people who have no customer service skills 2. I know most furniture company deliver time about one to two week. I am willing to give the benefit of the doubt and say that maybe they were doing some behind-the-scenes work I'm not aware of, but they really didn't look like they were busy enough to not stop and pick up a phone. Shame on you for lying to us and other customers ( by reading other reviews you will see their complaints ). If you use one of these and buy something, Slumber Search may make a small amount of money. My husband did find a sofa that interested him, (dude was just tired of shopping and getting desperate), so we waved over the sales person, Tim. In addition to the top categories above, Rooms To Go offers a wide array of other home products, such as: Rooms To Go can be found predominantly across the eastern United States. I also noticed that the glass had a few spots of sticky residue in the shape of small squares, and the sticky residue had dirt stuck to it. I waited until she was back at work to make my purchase since she took time out and treated me like a person and not just a commission check! I made eye contact with a few reps while in there without any of them even saying a word to me. I said no no no, that's not the issue at all. This is my 2nd time buying furniture from Rooms To Go, We came in to buy furniture after hurricane Harvey, The Type of delivery option was not fully explained, I was promptly greeted by a sales representative, This location is by north point mall and parking is ample, Decided to go with rooms to go for my bed, I am not a person that likes to go into a store, Warranty Protection Plan Representatives Very Unresponsive. If you like making multiple calls to a non-helpful service center, use them! When we came in the first go around, we were greeted by a gentleman with a witty sense of humor named Todd. Wrong armchair delivered twice. I explained that the rep I spoke to on Wed was supposed to be checking on having it delivered sooner, as I went into the whole explanation once again. Try to stay away from this place. I visited the show room in Fort Lauderdale on Friday December 28th and purchased 2 rugs and a mirror. They were polite and this is a reflection of how the sofa was handled when placed on the truck in Tampa !!! Why did they send a discolored USED table in the first place??? I mean he literally stared without speaking or smiling. We received the bed (with a slightly damaged) headboard, nightstand, and box springs on time. I told him what I was looking for in a chair and he knew what chairs would best fit my needs. Took my business to Ashley Furniture! The manager even saw us walking around as he stood in the back by the office door and didn't even speak with us. Everyone who said the delivery is crap is 100% right. I'm so disappointed and know they have loss a good customer. I have purchased an few things but the experience was never memorable. The sales reps are friendly and the furniture looks good, but some of it is cheaply constructed. NEVER AGAIN ROOMS TO GO, SHAME ON YOU GUYS. When I asked about the taxes you pay at the before the 90 days she stated its a certain amount of taxes and when asked how much that amount was she stated she did not know and came back with the office manager, another rep and herself. If you except your stuff to be delivered at one time, promptly, and in working order: run! One thing I learned after my experience of spending a total of 15 to 20 thousand on furniture at several different stores to put into a brand new home. Find out ahead of time about delivery and set-up costs, especially if you plan to spend many 1000's. Oh well, Laz-Z-Boy got my money, I could see what I was buying. I'm hurt emotionally over these banking practices. And explained it wasn't a verbiage issue it's actually a legal issue. Went to Kane's instead, had the opposite treatment, greeted and left alone until we needed help and spent our money there. I had a delivery scheduled between the hours of 2pm-6pm on a Sat. It's very likely that they have almost anything you need at a very competitive price!! The next morning, I called the Rooms To Go location where we purchased the cabinet to speak to Mr. Evans and was told that he did not come into work until 12pm. I thought it was kind of weird since I have renters insurnace so in the parking lot I read the document it says optional liability waiver and it is not required. BUYER BEWARE!!! Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. The company has sold me a defective product, knew it was defective, hoped consumers don't notice. Driver proceeds to tell me that sofa is damaged and he cant unload it??? All around professional! This has been a horrible experience!!! The first part of our order they missed the PROMISED Delivery two days in a row, then we went another 3 days before they delivered a couch and chair. We spent $3500 for a leather recliner sofa and chair WITH the warranty. DO NOT order online. By 12:59pm, the truck was nowhere to be found and we didn't hear again from anyone, and were put on hold constantly after being told by customer service that the driver marked us as 'not at home' and moved on. We were in need of a couch, we have a large lab who sleeps on our couches so leather was an option we wanted to take for longevity. Also the store wasn't busy so there were multiple employees sitting on the furniture, saw at least a couple napping. Not to mention the order would be split up into 2 different shipments. The repairman said it should not happen and said we'd receive a new one. In terms of shopper satisfaction, most customers have good things to say about Rooms To Go's selection, but there is some mixed sentiment around delivery and durability. I have yet to get anyone to return my call so that I can pick up my furniture myself. Smiled from the time I walked in until the time I walked out. Overall, I'm super happy with the services at this location. When they came they couldn't assemble the bed and spent like an hour trying to figure out. I said something to one of the employees and he said it was WAYYY worse at the Hendersonville store. She answered all our questions and concerns. To anyone who takes certain financing options, YOU ONLY GET 48 hours to cancel or you can't! They also advised me to call the store. To begin with because one of the items was in the "kids" section, I had to pay separately from the other items I was purchasing and work with a different salesperson. He was finally able to re-schedule the delivery for November 27th and now his pregnant wife and him have to sleep on the floor for another 55 days! I was able to get my replacement pushed up to 5 days instead of 2 weeks, but they didn't seem to grasp how much of an inconvenience this was and didn't offer any compensation for my order. When a young man came, Akim, he didn't have a clue. While these mattresses get good initial scores from customers, there are many complaints about durability over time. If you want anything from this place, GO TO THE STORE. After no signs of hope for my mangled monstrosity of a mattress, I sat on hold with customer service for about 4 hours. Please STOP this deceptive sales practice!!! Waverly Mahogany Leather 6-Piece Power Reclining Sectional includes the left arm facing and right arm facing recliners with power headrests, armless recliner, armless chair, corner wedge and electric console. The delivery people said they wouldn't install the sectional clips because they didn't want to tear the lining. These can fit a variety of styles -- such as mid-century, traditional, ultra-modern, and more. Customer service is the backbone of any company. No more shopping at Rooms To Go and no more warranties. We will never ever buy at rooms to go.. you should not either sales are good but repair, delivery and customer serviceHORRIBLE. I did speak with Marty, the sales manager. Again, nothing is mentioned about paying a pick up fee of $40. I called the vendor directly to get the hardware ordered. No single call. Furniture shopping is an oftentimes tedious and mundane task. Our rep at Haverty's in Lexington was also amazing and we'd use her again if we were still living there. From purchase to delivery and set-up, it was great experience all the way around. Some stock photographs may show options that are not included. Excellent customer service! This has just been a terrible experience!!!!! The company that Rooms To Go uses for deliveries is absolutely "Piss POOR". He made me feel like s**t. He told me, what I wanted, was not possible.. hmmm why can I not put a TV on an end table??? We initially had a good experience with Rooms To Go when we bought a kitchen table, chairs, end tables and a coffee table from your location at 2846 Medical Center Parkway in Murfreesboro Tennessee. They did not over promise but were reasonable and accommodating. More info. The online form asked for my address & a billing address; never for a delivery address. If I could leave no stars I would. The bottom line is that I will never shop at Rooms To Go again and I will advise anyone I know to look elsewhere. I was there today.

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