simon says stamp return policy

Simons | Women's Clothing, Men's Clothing, Accessories, Home Decor. Thanks for taking the time to post! I appreciate the update on shipping. You all work very hard to make SSS a wonderful company to work with. The first order shipped and I anxiously tracked it to Columbus.. for a week! *Online-only items can only be returned via our website. Crazy in Love with my hubby and life partner, Mommy of two fun(ny) kiddos, forever mom to our pup Simon who sadly passed over the Rainbow bridge, and a new mom to our family protector German Shepherd. Merry Christmas to you all! Our exchange, return, and refund policy has been embedded in our DNA since 1840. My mom ordered on Nov. 30th early in the day and she did not get an email it had shipped until December 10th. I am sure you will delete this, too, but hopefully, somebody will read this before you do. Still waiting for that. Just as I thought. I can not rave enough about how good it is that you communicate with your customers and there is always someone to answer an email :) I am a happy online shopper from the other side of the world and will continue support a great company! Happy Holidays! I do know lots of people who love them. This time of year she often works 60-70 hour weeks / 6 days a week is definitely a hard worker and treasure. Please email the address listed at the top of the service page: http://www.simonsaysstamp.com/servlet/Service. You will get your stuff it just may take a few weeks. Merry Christmas! Sign up for newsletters to get the best of the best - straight to your inbox! I wish there was tracking on the kit so I knew what the delay was, although I understand it would add too much to the shipping costs. :) Maybe Ill wait until things slow down a bit. Thanks Deb! Yes, our elves are definitely working overtime :) Thank you for taking the time to post! That being said I have not received my December Card Kit yet. I have been trying to post on this I blog and keep getting blocked because I am having a problem with your shipping. It's now 12/16 and I still don't have either one. I do know that if you order something that is back ordered, they hold the whole order. Hello Heidi, thank you for addressing this issue. She is such a great help everytime I call. |. Many customers are finding their orders arriving at their doorstep when just minutes earlier tracking showed that the parcel was still in Columbus, Ohio. HAPPY HOLIDAYS! Right now we cannot add items to subscriptions. In order to answer a few questions about why you might not be receiving your orders as quickly, Im here to give you an update. Hello, Other Scrapbooking Die Cutting & Embossing Supplies, - Top Rated Plus - opens in a new window or tab, - eBay Money Back Guarantee - opens in a new window or tab, - for PayPal Credit, opens in a new window or tab, Learn more about earning points with eBay Mastercard, - eBay Return policy - opens in a new tab or window, - eBay Money Back Guarantee - opens in a new tab or window. HAPPY HOLIDAYS! I just want to give a SHOUT OUT to Tiffany. Hope everyone at Simon has a very Merry Christmas. We really appreciate hearing from you and love that you and your mom share this hobby! Please feel free to use the inspiration provided. If it is a large order and a few items are out of stock or on reserve then send out a partial order by a designated date(lets say 30 days after purchase). Keep up the great work and customer service Tiffany. Scrapbook.com Pocket Cards Organizer & Dividers. Placed 2 separate orders on 12/7. We hope to make adjustments to this so that by mid 2014 that will change. I think you all do a fabulous job, postal service, not so much. Thank YOU for shopping with us. The monthly card kits are great and I am such a fan of Kristina Werner. What a helpful post you made regarding shipping, etc. As others have stated, the customer service at SSS is number one! Hugs Traci. Stamps, Inks, & Card Making 10% OFF OR MORE + FREE Gift! Well, I can say that I do not have any complaints with SSS! We are noticing that many parcels are not being trackable along the way. Its so nice to meet you too :) Thanks so much for taking the time to post! Thank you for all this info. Thanks for this update, Heidi. My fingers are crossed! Sometimes it takes a while for an order to arrive, but I dont think we can blame SSS for everything. You are deleting my post to look better on your blog. I placed an order (my Christmas present-Haha! I love having this place I did order from the place you mentioned one time. I know they are on their way and I am looking forward to receiving them. Check the, Yes. And a huge thanks to everyone working so tirelessly. Please help me! Hope to get my orders soon. I have to admit I have had some packages that I was rather IMPatiently waiting for, but mostly it was stuff on pre-order that I was really excited to get! Our new system in 2014 will offer some Reserve and Preorder enhancements that I think will help everyone. View the, Yes. It's contents are managed by the team and we enjoy sharing great ideas with you. The shipping cost, selection of products, & customer service is the BEST!!! Well, I think I'm done with them. There has been no tracking info on my order. The snowflakes werent listed as RESERVE on the web site but were on the invoice. I am so pleased that your company is doing so well. Your encouragement is so kind and appreciated! Thank you so much Macy! Wishing you much prosperity in 2014! Thank you for taking the time to post! Hi Jackie! This blog is owned by The Happy Crafter, LLC d/b/a Simon Says Stamp. Its always good to hear from you! I can understand how difficult it is to get a great volume of orders out, especially at this busy time of the postal year. However, this is inconsistent . Love your products and your store on line. I have placed a few orders and received them in a evry timely fashionand I am in Canada! Thank you for the post & the information! Oh My gosh Susan! All Rights Reserved Design & Developed By:: RINJAcom, For enquary We can help:: +233 (0) 24-611-9999. Kudos. That did seem to delay USPS transit times just a bit. Lover of all things art, craft, and stamp related. Place Tiffany in a copy machine and print a few more of her to help you get through it! maybe it is a good thing that I dont. Keep up the great work, love you all!!:). I would like to combine items and get only one package, hopefully making it easier for you and easier explaining to my husband! Thanks for keeping us informed. . It was slow. I do love SSS and will continue to order, but I hope the packaging and shipping times gets better! And the snow storm hasnt helped. From the card kit reveal day to arrival day it passes almost a month. Strikers FC Academy is focused on football development for players in Ghana and across Africa. I totally remember that call too :) And am so glad Ive been able to meet you several times through the years in person even though you live across the country. I think even better things are to come for all of us :) Thanks for shopping with us and taking the time to comment! THANK YOU for taking the time to post and I hope you have a blessed Christmas too :). It said it was supposed to be delivered Dec. 9, but it has not arrived yet, and today is the 13th. :). Thanks a million! We pride ourselves with our proven youth development programs for young elite players. Happy holidays! SSS has done everything possible to ensure that we receive our goodies and for that I say thanks! I still have not received it. What wonderful customer service for just putting this out there. We want to be better for you and are constantly trying to find ways to improve. When its not, we do our best to help you when we can. Back in the day I used to email send an email to each person who purchased from me and type digit by digit their shipping confirmation number in the email. But not every company has TIFFANY in their customer service department. Thank you for taking the time to comment. Refunds will be made in the original form of payment that was used online. I am one of many, by the sounds of it, waiting for the snowflake dies to be shipped around the world well for me over the pond. Wow. I have been trying to reach them by phone but their line is always busy. Where did my post go? Heidi, I am disappointed that you are not allowing people to ask questions on this blog. One particular item that has been on reserve quite a bit are our Simon Says Stamp snowflake dies. If anyone gives you a hard time just refer them to me and I will beat them up. Happy Holidays to you and yours. I watched my package arrive in Columbus on Novemeber 29, leave on December 5 and finally arrive on December 12. Now we are very lucky to have 35 full time and many seasonal helpers working hard for you. Looking forward to my order. Based on our last check on July 23, 2021, Simon Says Stamp was not offering in-store pickup. Its so much fun to still be able to connect with you through social media. After several 16 day deliveries with several orders and a few complaints from me, I received 2 orders in 3-5 days. It was Kristinas idea for me to post..and it was a good idea! Looking forward to your new shipping in 2014 and have been patient when my orders too have been a bit slow. :). I was wondering how long it takes for a Reserve item to get shipped after its in stock? Im so glad to hear you have improvements in the works for next year. It does take a while for that poor pony express horse to cross the border but it is always worth the wait. It was the postal service Thank you for the feedback and Happy Holidays! HAPPY HOLIDAYS! I hope SSS will address my not receiving my package!!! This year, the United States celebrated Thanksgiving right after kits were shipped. She was really upset it took 10 days to fill and ship the order to start and now she is very worried I will not have anything from her to open on Christmas morning. HI Lisa! I hope your moms parcel arrives sooner than the quoted times. Merry Christmas! SSS is my go to online resource for all my craft room supplies. Although I dont miss typing the confirmation digits, I sure do miss connecting with people in that way. Moderate content, respond to reviews, and promote offers. We researched this on Jul 23, 2021. I order what i want and my hubby buys what he wants) with Simon says stamp and I have not received it yet. Check. :) thanks. YAH! If the allowed return period has already passed, please contact one of our customer service representatives. I have placed three previous orders; first order I received within 5 weeks (to Canada), second order took 6 weeks and my last order which I placed in November arrived in 10 days!!! But what really frustrated me was there was no way to contact the company directly on the website. Thanks Karen! When there is an item on our web site listed as RESERVE or PRE-ORDER that this means your entire order will be held until that item(s) arrives into stock. Congrats on being a great grandma! Yes, Simon Says Stamp does offer free returns & exchanges. And its not even Holiday season! Thanks everyone. So, as skilled as the Post Office is, I realize that our packages are in their hands. Ill be back soon to spend my Christmas money ;). I received the second order 3 days before the first one. This clears up a lot! Well, its 2015 already and the problem still persists! Simon Says Stamp XOXO Border Die and SSS Medium Dot Line Die (Retired), {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. I love your company! Glad to hear something. I ordered the October kit late and loved it then placed another order in November and didnt receive until Decit said it had shipped 2 day mail. Hi Janeen! I ordered these things on 11/27, and I dont know where they are. We ship all orders USPS and Thursday, November 28 was a postal holiday. All Rights Reserved. According to tracking, they went from Ohio to Kentucky to Georgia, which is frustrating because I'm in Tennessee. It is so appreciated. Order cancellations are only possible before your order has been shipped and before you have received a shipping confirmation by email. I love Scrapbook.com They may be the most online reliable scrapbook store. I order what i want and my hubby buys what he wants) with Simon says stamp and I have not received it yet. If you wish to purchase in stock items for immediate shipment, please place them on a separate order. We empower you to make beautiful, meaningful, handmade creations. So happy for the company! SSS really is amazingand I am very happy to be their customer! Heidi, wow, i always wondered who was behind all this great SIMON SAYS place. I have had a problem or two during the year, but Tiffany gets right on it, solves it and is also very pleasant along the way. Some of you who have placed an order within the last month or so may have noticed a delay in receiving your orders. :). Does Simon Says Stamp offer a money-back guarantee? Love your stop and smell the poinsettias :) Happy holidays to you too! Returns for regularly priced items are accepted within 30 days following the date of receipt, and within 10 days for sale items. Merry Christmas to all. in all areas. But, I also must admit that the delays can be frustrating, especially when you are waiting on an item for a class or to complete a project. I have always appreciated the wonderful customer service I receive from all of you at SSS. My order arrived yesterday, YAY!! A couple of times Ive been surprised to see that items became reserved *after* I ordered and really delayed my whole order. It sounds like orders usually arrive pretty quick and I would expect things to be slower at this time of year and am surprised if anyone is expecting different. I also remember calling 5 years ago during the hectic Christmas season and getting a hold of you and how incredibly helpful you were in getting a certain Hero Arts stamp out to me. Sounds like your elves are working overtime. Does Simon Says Stamp guarantee items with a free return policy? Thank you Kristina! I appreciate the info on the blog, but really, I think I deserve a return phone call or email, at the very least. Thank you for the update, Heidi! . Hi Anne! I love to hear success stories like this. You can exchange or refund items purchased through our website at any of our store locations, with the exception of online-only items. Knoji is a social discussion platform that's 100% free to use. I admit, patience is hard for me too :) HAVE A HAPPY HOLIDAY SEASON!! I think they are finally receiving those at the warehouse so we should be getting them soon too late for Christmas cards though when this is your first order of Copics. And, congratulations and best wishes for continued success! Ive heard a lot of complaints of 4+ weeks of waiting & not during the holidays. However, after you get the email saying its shipped, you can login to your account and see the tracking number near the top of the order page (be sure to click on the individual order). I think your reminder was very helpful. Hi Gail! I heard they switched shipper though, so I hope that when I order my next batch of stuffs the shipping will be better. Any chance one of the enhancements in 2014 will be the ability to add other items to the card kit so that we only pay shipping fees one time>. :). Goofball at heart. Thank you for your feedback! Wish I lived close to the real store. Another hang up at the moment is the huge sale on Copics. Thank you for the updatecommunication is key. :). According to tracking, both packages have been in Georgia since the 2nd. Thanks so much! WELCOME to the family :) HAPPY HOLIDAYS! I was wondering if I will get my craft goodies before Christmas. How can you still be in business? Take advantage of free returns from anywhere in Canada (some exceptions may apply). Terrible. has kept me ordering a bunch. Thank you to you and all of your awesome employees for your hard work! Please note that in-store purchases can only be exchanged or refunded in stores. Thanks for the infowas beginning to get anxious. at my kitchen table. View cart for details. I have successfully tracked my orders with the information you provide. Copyright 1995-2022 eBay Inc. All Rights Reserved. I cant believe that you are blocking negative posts instead of addressing real issues. When an item is out of stock, we get a lot of requests to put it on reserve. The busy holiday season at Simon Says Stamp began in November and it persists through early December. We appreciate your business and want to keep you informed as we ship your orders to you. So glad to hear the snowflake die is in stock! Ive been an avid SSS Shopper for about 2 years and lately Ive wondered whats been going on with late kits and sloooow shipments. =). What other shipping & returns policies does Simon Says Stamp offer? Merry Christmas and hope you drink some really good eggnog that helps you relax during this busy time. Thank you for everything and I look forward to shopping at SSS in 2014. We anticipate a ship date of approximately _____.. We are all spoiled, expecting things to arrive next day. Customer service is as important as the products you sell. some orders are fully trackable and others simply arent. Hi Rachelle! Hi Barb! All the new things I was excited about will be stored until next year. Thank you so much for taking the time to say such kind words:) We appreciate you shopping with us and hope we can always help you in any way you need! Heidi, Such great things are planned for 2014 and I hope youll be very happy with our enhancements:). :). Been shopping with you ever since then. I only became a customer a couple of months ago, but your fabulous collection of craft supplies (and great prices!) Hi Laura! Hi Anja! I LOVE SSS and appreciate all your hard work! But I PROMISE you we have a team full of HEART and we look forward to you receiving your parcels and creating seasons greetings this year. I looked at the tracking info on the USPS website, and it seems like the package is in limbo. Shipping fees are non-refundable. I am not currently waiting for a shipment to arrive but I did want to take this opportunity to thank you and your staff for a job well done. If you are tracking your orders online, it does seem as though USPS is pretty busy too. Founder of Simon Says Stamp. Id like to order from SSS in the future & if the process improves Ill be doing that. I contacted them via email and they said it shipped 11/25. We appreciate you shopping with us. I know now that it is being shipped but I had to revamp my plans and make Christmas cards with other things. Online-only items can only be returned via our website. Thank you for taking the time to post! I ordered in October some Christmas stamps and dies. Hi folks! Merry Christmas! Thank you, Heidi, for letting us know that you are working hard to improve and to become an even better company! Thank You Heidi for all your explanations regarding ordering and shipping. Please be sure to keep in touch with customer service if we can ever do anything for you. Communicating with us Shoppers makes all the difference in the world! it was the only place to find a pink fiskars trimmer. We stock over 100,000 quality items in our warehouse so that we can offer you quick service and one stop shopping at a great price! First off all I would like to thank the SSS team for all their effort I have been ordering now for about one year and Im very satisfied with all the parcels I got. Thanks for getting things done as quickly as you do. Long life to SSS! I hope you and your family have a very merry Christmas and I also hope that nex year is even more successful than this past year. We appreciate hearing from you and wish you HAPPY HOLIDAYS too!! Its so good to hear from you! Thanks for hanging in there with us! Postal delivery times are out of your hands. We have never missed those deadlines. Have the same credit card that was used for the purchase in hand. 2022 La Maison Simons. I love SSS and my buying record certainly indicates I purchase lots of stuff for my hobby. In the day of instant everything, I need to remind myself to be a bit more patient, waiting on my craft goodies, especially this time of year! SO happy things are a-hoppin at Simon Says Stamp, sweet Heidi! MY card kits and subsequent orders all came on time. Looking forward to shopping with you more in 2014! Last tracking update was 12/12 in Georgia. Seeing pics of your precious babe on social media makes my heart sing! I gave my wish list to my family so they could order my Christmas presents from SSS. Parcel no 2 arrived two weeks before parcel no 1! As a matter of fact I do not order anything from any other company. I understand that it takes time to fill the orders and get them ready, especially with all the sales they are having, but I wish this notice about increased shipping times had been posted clearly for everyone to see before they ordered. Then the last order 16 days. I love SSS and have had great customer service when I have ordered and when I have had issues. I have contacted customer service once or twice by phone and email and your staff has been the most helpful and considerate everytime. Thanks for being a wonderful resource for everything paper crafting I need! I also have other things along with this orderbut was wondering how long it would take to ship from simon says stamp? I am hoping it does not take that long as my orders usually take 10 days max. As of July 23, 2021, Simon Says Stamp does offer international shipping policies. When that happens in such a short amount of time, as it did with you, it is totally understandable that you would have some problems with filling and shipping orders in a timely matter, especially at this time of year! I just love the card kits. Thank you for your hard work, and merry Christmas! Thats just my ramblings! You can use Simon Says Stamp coupons to unlock discounts at their website. I hope you get answers soon! There is contact info on the customer service page: http://www.simonsaysstamp.com/servlet/Service, Yes, we all get impatient but the goodies are always worth the wait. My mom thought she gave plenty of time for slower shipping (there was 25 days vs. the usual 10), and she was very careful to only buy items that were currently in stock so that the shipping would not be held up, but a lot of those extra shipping days were eaten up with the order getting ready to ship. Merry Christmas! We do have some enhancements coming to our web site in 2014 which should make us more efficient and ease the backlog of Reserve and Preorder issues. Become a verified brand rep for Simon Says Stamp and amplify your brand's voice on Knoji. As of July 23, 2021, Simon Says Stamp does offer free return policies. I look forward to the improvements in the New Yearmeanwhile, I hope you and your family have a wonderful holiday season! I ordered from there Black Friday weekend and have received my order. Simon Says Stamps customer service is top-notch and keeping customers informed is part of that. I placed 2 orders maybe a week a part. Being new to the store, Ive had a bunch of questions about shipping and monthly kits. Thank you Lisa! Hi Jean, :). We depend on Canadian customs to clear parcels in a timely manner and this is a high volume time of year for them too. Until then, I wish you and yours a very blessed Christmas. to ship to Canada. Merry Christmas to Heidi and the whole crew! Make sure you have the original invoice and the item(s) you wish to return or exchange to facilitate the transaction. I have never gotten my kit later than the 4th of the month and it is now 10 days past that. I called customer service three days ago, wondering where my package is, and I have not received a return phone call. Im even thinking off ordering the cardkit so way to go SSS keep up the good work and happy holidays see you in 2014. Love all yourSSS products so am glad to hear you are growing and working out your growing pains! You have been just wonderful about answering them. The snow storm (s) certainly have not helped, but I m glad you finally received your goodies! I am sure you are having growing pains. I find that SSS ships my orders very promptly and have never had a problem with any of my orders, on your end, ever! We use cookies to give you the best online experience. Earn points all year round to receive 2% back on a rewards cardthat you can use in store or online in addition to enjoying all of the program's perks! Hi Mary! Here are two easy ways to return some or all of the items you ordered online, free of charge. I appreciate all that you do for us papercrafters. I am a newbie to SSS. Thank you :) HAPPY HOLIDAYS! I love many of your fabulous products, (especially the monthly card kits and all those wonderful exclusives), and have been shipping with your for years now. By agreeing, you accept the use of cookies in accordance with our cookie policy. I completely understand the items on reserve holding up the order, but those orders that are items in stock seem to take a long time too. If youve been waiting for your order to ship, please know that your order is now entering queue in the warehouse and we are working hard to get it out right away for you. Hang in there. HAPPY HOLIDAYS TO YOU TOO! I think its great you have made everyone aware of how your system works. How can you live with yourself with such a lack of integrity? We appreciate hearing from you and hope you have a very happy holiday season! Plus, like Gina above, I too will give well done to Tiffany for her excellent customer service. Id love to see tracking numbers on my orders, are they emailed to us, now? What are you running from by deleting negative posts? SSS carries great products at competitive prices, I appreciate all your hard work. Carol, Thank you so much! This was a good reminder for me that you guys are the best, and that I probably just need to practice a little patience. HAVE A WONDERFUL HOLIDAY SEASON! If its slower these days, its because they are busy, which must mean they are doing well, which is GREAT! Love the Wed. challenges. We groom talented players with the right technical, tactical and mental skills to enable them to compete as professional players at the highest level in football anywhere. If you would just acknowledge your faults and address your issues, your company would improve. If you are not completely satisfied with your purchase, you can return it for a full refund. Please know that we always bill and ship subscription card kits between the 17th and 24th of the month prior. Thank you Barb! It is really sad that you do not want to help people get their orders. Then with being Leary of the length of shipping I placed another order when the new releases came out. I dont think we should be charged for the merchandise until it is actually shipped thoughthat was a bit frustrating! I appreciate your efforts and love your company. I am hoping my card kit arrives early next week and that my moms order arrives before New Years. In fact, it was just a few years ago. Merry Christmas to everybody at SSS! Studio Monday with Nina-Marie: Copic Colored Superheroes, http://www.simonsaysstamp.com/servlet/Service. However, we ask that you respect the work of the artists involved.

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