Customer service was a joke. In all fairness, your installer probably didn't know until he'd already installed a bunch of tiles and run into trouble. My husband and I recently retired, found our dream home in Milford PA and moved from NY. We had whitish-gray backsplash tiles installed on April 24. Internet number (SKU): 203604912 x 11-3/4 in. I raced home to meet him, he did the measurement and couldn't provide me with any options. So I paid $35, asked for an evening measurement and paid. (For help on deciding about colors, you might find the tips on this page helpful.) Glazed textured matte finish with a medium sheen and slight variation in tone, P.E.I. This is NOT a free install. Also, because their tiles seem to have a lot of tension in them, cutting a hole in the middle of a tile when needed can be an exercise in futility. (Vesale Stone, smoke color). There was another awkward 20 seconds of silence then he just asked again if there was anything more he could help me with. REALLY BAD AT DECORATING AND COLOR SCEMES, NEED HELP HOUZZERS! Lori was still helping the people 1 and 1/2 hrs. I was transferred to another salesman, Rodney. The crappy floor installation took place the first week in March and we are still working on getting it straightened out and we are heading into Memorial Day Weekend. I said, "Fine! That means we'd be tiling the bathroom just when the holiday season ramps up. Rating IV has high resistance to abrasion and is suitable for heavy-duty residential and commercial floor installations such as entrances, commercial kitchens, hotels, exhibition and sales rooms with some dirt conditions, Impervious flooring has water absorption of less than 0.5% for indoor or outdoor use and is frost proof, Slip-resistance/coefficient of friction rating of .60 both wet and dry is skid resistant, appropriate for indoor or outdoor commercial applications, and meets Americans with Disabilities Act (ADA) C.O.F. Working with these tiles, wedge type spacers are a must. Case weight is 50 lb. tells me they can't help me, I must go through the installers. greater than .60 to .79 is required for commercial applications to meet or exceed ADA (Americans with Disabilities Act) guidelines; skid resistant; indoor and outdoor use, Frost resistant for indoor or outdoor applications; use a latex-modified thinset for acceptable bond strength, Learn how to get a Lifetime Warranty by using Custom Building Products from The Home Depot. for flooring and countertops. :-). No. thick, Glazed textured finish with a medium sheen and slight variation in tone, P.E.I. Which means, we can either choose something else or wait. Model number: ULGA Ordered six cases of bamboo floor. How do I know I can trust these reviews about Home Depot? We loaded up the 10 on the floor, were instructed to leave the other boxes closed so they could acclimate to the house. Called the store and was told that no floor was received. Here, 4-by-12-inch Arabescato Carrara honed marble tiles from MSI are paired with gold grout to achieve a luxurious look. Forced to eat out entire day - extra expense. What size rectangular undermount bathroom sinks should I shop for? Carpet installers show up. I paid a friend to take me with his trailer to pick up my tile and it was a waste of his gas and his time. I'll be really interested in why it's considered "crappy" :oMonica. I returned them they were too wide to look like a real threshold . It was obvious they were just waiting or hoping we would just forget about the whole thing. They left at 9 pm that night. Even blocked bathroom with the couch. No help. Dont be bashful about using bold colors in the bath; they instantly energize the space. They will never have my business again, and I will tell all my friends and online acquaintances about it. Rating IV has high resistance to abrasion and is suitable for heavy-duty residential and commercial floor installations, such as entrances, commercial kitchens, hotels, and exhibition and sales rooms with some dirt conditions, Impervious tile has water absorption of less than 0.5% for indoor or outdoor use and is frost proof, C.O.F. It took just a couple of days to get our various orders. Apparently, he ran out of time (by wasting an hour doing the wrong thing), then cut corners by not applying the required Grout Release that was part of the job. ft. / case) - 51912 - 203539526, Gamma Beige 11-3/4 in. The edge outside the shower looked awful. They also offered to give us credit for the extra supplies to save us a trip to Home Depot (we've been back twice to talk to managers and could've returned it ourselves). I made an appointment, had a gentleman come out for 15 min and then leave. On one website I saw it listed as "builder grade" tile, which is what started me looking for reviews of their product. x 24 in. 14.53 square feet, 15 pieces per case. Rodney had nothing of value to say in response, was unwilling to change the quote. Look for a pattern with blues, grays, white and perhaps one more color for throw pillows and window treatments as your inspiration for tying the space together while differentiating and defining spaces. after our appointment time. Installed over 2 days: 2/7/17 & 2/8/17. The bar top is Carrara marble and I just loved the well-worn look it had--rings, scratches and all! I took the appointment. Dining Room seam also 1 foot inside main entrance, very visible. Price: $5 I have very bad experience with this tiles. All but the 12" was laid in this current remodel. We ordered carpet for the basement of our new rental home in another state. Part of the den, all of the kitchen, a very large dining room, small hall and 2 baths are Marazzi. He says, "Well they are different dye lots" and I asked why? My Dad just passed away and I need new carpet to get a renter in the home to cover the mortgage cost and Home Depot has made this process so much more stressful and painful it makes me sick. (Novabel afrika). ft. / Case)14.53 square feet per case, 15 pieces per case; case weight equals 58 lbs.Grade 1, first-quality porcelain tile for floor, wall and countertop use6 in. The service of the installer from Home Depot was the cheapest service I ever had. When I told him I was frustrated and felt like HD was just trying to upsell everything, he didn't respond. width x 24 in. I finally had to contact Craig Menear who is the CEO of Home Depot. Any words of advice would be welcome, even if it's just strategies to get through the project with cr@ppy tile. I have had nothing but issues and I'm being told these 3rd party companies are the only ones that Home Depot goes through. If this company wants to live up to its vision of providing quality service and products then perhaps Home Depot needs to reconsider how they do business! Let me say it wasn't 1300 or even close to 1400. well glad I spotted this thread. They called this morning and said their van broke down and they can't come tomorrow so they're going to come not this Saturday, but next. Then they ordered wrong materials, then once they got to the installation date, they required $1300 more before they would start the job. Never show up when they say they will. The day the installers returned the refused to do the work and left. Unlike conventional wood planks, these porcelain wood planks are not affected by seasonal changes, where the joints expand and contract. I was told I would not be charged interest but that is not true because if I don't pay it off in the six month period I will be charged interest from 2/4/2017 even though the carpet IS NOT INSTALLED and won't be until over a month from 2/4/2017! It's not worth saving a couple bucks for a lifetime of insulting memories staring you down every day via your carpet! I did a bathroom in natural slate. We used a beautiful Marazzi slate-look porcelain in a complicated pattern in my husband's office. x 12 in. Why wasn't the carpet inspected upon delivery to the store? We have LOTS of Marazzi tile in our house. Poor experience with the home depot flooring installation. So if you think the etching will bother you, then get a man-made product like quartz, or granite, which is pretty much impervious to staining and etching. She made no attempt to have someone else help us so we went to another sales person. So the $3,300.00 we paid for the carpet and padding is going to cost us and additional $4,000.00 for the whole house extermination. However, a couple hours later Joe called me back with a very different attitude. In short all I got was HUGE runaround and no one knows or seems to care. Since the whole purpose of ordering 97 boxes was to have them in the same dye lot. We waited 8 WEEKS for the carpet orders to be processed and installation be scheduled. The best thing he can do is draw a plumb line on each wall, and check level every 24" or so. Nice color variations, and a great texture for outdoor use. I wanted him to leave at 5pm, but he insisted on staying until 8pm to finish. So you have to use an upgraded pad at an upgraded price for your "Free Install" for warranty purposes. The problem? ft. / case)-ULS3624HD1PR - The Home Depot, MARAZZI Montagna Rustic Bay 6 in. The opened box of wood was just what we were looking for and it looked great. Ceramic Floor and Wall Tile (11 sq. MARAZZI Montagna Gunstock 6 in. There is at least 1.5 inches of space for floor expansion on the walls. That may seem small to them but Don't mislead people. Glazed Porcelain Floor and Wall Tile (14.53 sq. Do not use Home Depot. Nor the phone call day prior to delivery. 3/15/17 Received call from United to schedule the re-install for 3/29/17. Refund did not come. I didn't even have floors installed based on the process and poor customer service. In addition to going curtainless with glass walls, installing minimalist white marble tiles can make a cramped bathroom look larger than their footprint. Our new carpet and padding was placed in a old beat up van under old carpets and padding from a previous job they did. The new manager shared with me that he replaced the old manager due to many dissatisfied customers and complaints. Neither said anything to me, the homeowner. AWESOME RIGHT! I have talked to the flooring contractor and they have told me this will happen. He repeated his nebulous answer. You have no leverage because they want to get paid in full up front. ft. Tile Setting Mat-SM10R1 - The Home Depot, Wood Grain - Tile - Flooring -The Home Depot, Installing Ceramic and Porcelain Floor Tile - Step 9: Ensure Tiles are Level and Clean, How to Install Peel-and-Stick Vinyl Tile Flooring, home depot how to install hardwood floors, White Subway Tile Kitchen BacksplashAristoCraft Girls | AristoCraft GirlsAristoCraft Girls, Installing Ceramic and Porcelain Floor Tile - Step 8: Continue to Lay Tile, Project Guide: Installing a Laminate Flooringat The Home Depot, How to Prepare Your Subfloor for Tile - Step 2: Prepare a Wood Subfloor. ft. / case) - 36000A - 305247843, Allure 12 in. HOME DEPOT NO MORE. They are well known for pulling this and I only found out after the fact while researching for help. We wince whenever we go in there. Porcelain Floor and Wall Tile (14.53 sq. To the tune of a total gut and renovate. I see cultured marble used all the time in the Parade Homes, usually in a lower level bathroom, but occasionally in the kids bath. I said, "Did you count them." Shortly after that we got to see her for the countertops. We also saw that the 6x6's weren't actually 6x6's at all, but rather half-6x12's -- so one of the edges was cut, not finished. He also said the labor was $1.99 per square foot. Well I was totally upset so I went and spoke to the manager again and said she will make some calls and will call me back. Sign up to receive our free weekly newsletter. Because when I called Home Depot with this, they always promptly responded and were courteous right up to the point where I learned how poor the warranty was. Seems the tile store can't get their hands on any for several weeks. She said for me to call her on MONDAY which is today 03/06/17 and see what she has resolved or we might have to just re-order my tile again (another week or so wasted again). I love it! Copyright 2022 Consumers Unified LLC. Then I reminded him, and now he understands. The contractor has not been to look at the job and when he comes to install, the price will go up again. I said, "Did you count them?" Step 2 of preparing your, MARAZZI Montagna Wood Weathered Brown 6 in. I really do love the look of the Vesale Stone. The installer was meticulous and cleaned up before he left. We only asked to please hurry the order and the processing at the store. I said, "That's an inventory issue, what has the way you order your inventory have to do with me and why am I paying for the way you choose to stock inventory?" Obviously, HD does not want your business or to work out a fair price. So why two stars and not one? My living room is sunk in, so you have to take a step down. More of often than not, you have to make your cuts with a wet saw vs simply using a snap cutter. The installation was incompetently done, bent wood nails where there was cement, far more seams than there should have been, and the carpet was delaminating like a zipper. Don't buy carpet from Home Depot without understanding exactly how they will be charging you and when even though you have not received the product, even though the delivery has not occurred and even though the installation is not done. Bullnose tile for wood-look porcelain tile is very rareas a matter of fact, my extremely experienced tile installer had never seen one before. only one side was beveled the other look like it had been cut in half with the tile saw. Tile makes me crazy! thick. length x 5/16 in. Had to pay $220 from a separate moving company to move the piano and pay $135 for them to move the China cabinet. None of these "offers" addresses the fact that our once-beautiful kitchen is now covered with muddy-looking backsplash tiles. The following day I call the local store, was told I had to speak to the General Flooring Customer Service, and was given an 800 number. But where are ALL 97 boxes from the different lots that she ordered?" Glazed Porcelain Bullnose Floor and Wall Tile - ULGA - 203604912. The designers of this bathroom avoided the common design faux pas by using navy-colored walls to draw focus to shower walls covered in complementary 13-by-13-inch Faventie azul ceramic tiles from EliteTile with a one-of-a-kind snowflake pattern. In need of 350 feet of Montagna Cortina floor tile in 16x16. After all is said and done, it's a beautiful floor, but DH had to do a LOT of extra work to get it looking good, and the grout lines are uneven -- something he'd *never* put up with otherwise.
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