Special thankyou to them all for a lovely night. ATM & Currency Exchange: Need cash? This is our guests' favorite part of Puerto de la Cruz, according to independent reviews. Actual travel distances may vary. if the writer is claiming to be someone else). The privilege also gives u and upstairs seating area that u can have breakfast which is waiter service but lunch and dinner isnt waiter service. The hotel uses a waiter service system and doesnt like you to go to the bar to order! Are there opportunities to exercise at H10 Tenerife Playa? I had a room facing the water. To start with we didnt have the best 12-16 hours. The rooms at the H10 Tenerife Playa are equipped with all the amenities you might need for a comfortable stay. At our hotels in Tenerife you can enjoy a day's shopping in the capital, an excursion to the Teide or take in one of the different shows held on the island. The week we were there we couldnt get by the pool at all but were happy in an area further back. The hotel has swimming pools, solarium, an extensive gastronomic offer and meeting rooms for holding events. and drinks . more. Couples in particular like the location they rated it 9.2 for a two-person trip. You could have any drink you wished with the all inclusive. Perfect location near the beach and many restaurants and shops within walking distance. The breakfast is amazing and the staff is super friendly. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. To see correct prices and occupancy info, add the number and ages of children in your group to your search. Complete waist of time! This hotel is perfect! Hotel views beautiful, staff were great however I will not be advised again by travel agent to tell me what is best for families. Booking not found double-check your booking number and PIN then try again. Good tasty hot nice foot in the restaurant. On the top floor, there is Despacio Beauty Center Wellness center including a fitness center and a sundeck. Guests submit their subscores and their overall scores independently theres no direct link between them. Do all privilege rooms have a sea view? There were no lilos or balls allowed in the pool no music as we were told the older person did not like it. Find another hotel at a cheaper price cause this is not worth your hard earned money unless u are spanish of course or a paying guest . Ubicacion muy buena, lo mas dificil es el parking que no tienen. Celebrated my husbands 64th birthday while there and the staff were exceptional. Best regards, Dear Sirs, Food, fresh and plenty of variety. Only on the Official Site! Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate. A minibar only cools enough to avoid drinks getting hot. This would have been fine if it worked but no such luck! H10 Tenerife Playa has been welcoming Booking.com guests since Mar 8, 2010 You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didnt actually stay there. Lago Martinez is directly opposite and is well worth the 5euros entrance. Would not return at all and this was not just us as we were leaving there were young families coming and saying the same thing about the entertainment. Try again. H10 Hotels. Breakfast and dinner food to be honest is terrible the restaurant cannot handle the cheer wait of guests tables all crammed together. I hope you find this review helpful. You can see our list of hotels and destinations by clicking on the icon on the right. When booking more than 6 rooms, different policies and additional supplements may apply. Please visit the web page of the airports (aena) and the web page of the line bus company (titsa) for more information. When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. Log into your Members Area with your Club H10 registration details: You only need your Club H10 card number to activate your online account, Log in to your agency/company Private Area, If you do not have an online account for managing your agency's bookings, please register and you will be able to manage them with multiple users, Welcome, Which popular attractions are close to H10 Tenerife Playa? This is a con by the hotel do not waist your hard earned money . Read more about possible travel restrictions before you go. The most helpful contributions are detailed and help others make better decisions. Modern Resort Hotel in beautiful setting overlooking sea, 90 km from Reina Sofia Airport. You can only leave a review within 28 days after check-out. There was a problem loading the reviews. Own or manage this property? All InclusiveMeals, national and international drinks, cocktails and snacks as per the All Inclusive programme menu. The maximum age for children in this hotel/destination is {{booking.search.setMaxAgeDestination()}} years. Also there is an issue with sun beds as not enough to go round. Sign up and we'll send the best deals to you. Issues concerning Booking.coms services should be directed to our Customer Service or Accommodation Service teams. Located in northern Tenerife along the coastal town of Puerto de la Cruz, the H10Tenerife Playa stands in a prime location on the pedestrian promenade in front of the famous Lago Martinez, just 50 metres from the sea. Thank you. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Service upstairs in the morning. By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. The breakfast is amazing and the staff is super friendly., Perfect location and the perfect view from the Balcony. Prices are the average nightly price provided by our partners and may not include all taxes and fees. The H10 Tenerife Playa offers its guests a full range of cuisine based on a selection of fresh produce and show cooking.. It is clean, food is good and has a lot going for it. Opened 10am-6pm. Overall experience not as bad as this review sounds. ", "If you want great quality accommodation in Tenerife's beautiful north, don't miss the excellent timeshare deals on offer here. Your told you cant reserve them until 9am. The hotel was clean and with great pool area. It did get samey but anyone who says they couldnt eat anything should go to maccies down the road as this food was well cooked and very fresh. The room was comfy. Guests are required to show a photo ID and credit card at check-in. (score from 1816 reviews), Real guests Real stays Real opinions, I paid extra for a sea view room, which was well worth it, The views of the Martianez lakes were beautiful. Contributions should be appropriate for a global audience. Your current currency is U.S. Dollar, Choose your language. Internet needed logging in loads and weak unless in restaurant or Tenerife bar. The hotels complete facilities include swimming pools, a varied array of dining options and meeting rooms for any type of event. Mount Teide National Park can be reached in 40 minutes, by car. you can use the taxi ir the line bus. Booking.com does not accept responsibility or liability for any question or answers. The Playa is just 10 minutes walk from the center of Puerto De La Cruz and 1.2 mi from the nearest golf course. Please make the necessary changes to your search. The room was clean, nice, and the bed really comfortable. Guests can also give separate subscores in crucial areas, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. The rooms are kind of dull but ok,no fridge or kettle though. Foursquare 2022 Lovingly made in NYC, CHI, SEA & LA, "The first impressions aren't that great, but! There's an ATM and a currency exchange service at this property. The waiter just turned a blind eye . Click here to read post guidelines. We will repeat this place without doubts. This is the version of our website addressed to speakers of English in the United States. Only a customer who booked through Booking.com and stayed at a specific property can write a review. This is not helped by the fact staff put towels out for the privilege customers before the pool is open and these can be left empty for most of the day! The day of checkout mine stopped all together. Not listened to until we had to move from first room as it had cockroaches (plural) in bathroom so we were moved to another room (9th floor). We have minibars in all rooms, with la carte system. 20 to 30 min wait for a drink and then u are lucky if u get the right drink. What are some restaurants close to H10 Tenerife Playa? The property usually replies within a few days. We have just returned and the hotel was brilliant. Entrance fee is 5.50, parasol 2.50. Please dont include personal, political, ethical, or religious commentary. Ok its buffet and is never piping hot but there is masses of choice and its all cooked well and finished off in restaurant style. The hotel is very clean and very nice! Just a little disruptive. They have here 2 pools water have 28. the staff was awesome, very helpful and kind. There's no capacity for cribs at this property. We stayed all inclusive and found that the staff tended to ignore you for there privilege customers and those paying as on half board. Allowed special people to occupy beds all day but not actually use them. The problems we found are with the service from some of the staff being overwhelmed due to the way orders are taken! , can you provide check in and out times please. There isnt enough seating round the pool so expect a scrap. What are some of the property amenities at H10 Tenerife Playa? Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services. Frequent visits from La cucarachas in bedroom (so not the most peaceful sleep). We have more than 70 million property reviews, all from real, verified guests. At night some people were waiting up to an hour just to get. We had lots of disagreements with people as they were very rude. It has an ala carte restaurant but we walked out of that as menu is terrible qnd the service is worse than everywhere else . We have people and automated systems that specialize in detecting fake reviews submitted to our platform. Choose your currency. Does H10 Tenerife Playa have any great views? If you are a smoker or a vaper good luck as during the day at the pool bar there are only 4 tables u can smoke as no smoking round the pool even when hotel is completely full . Very busy. There are more places to choose from in the, h10 tenerife playa hotel puerto de la cruz, tenerife playa. a drink meaning a lot of fed up customers. Error: In addition, the hotel now offers Privilege, Exclusive Rooms and Services. H10 Tenerife Playa takes special requests add in the next step! The views were stunning but nothing at all to do for the younger families even though we were told this was a quieter part of the island I was not expecting a 60 plus with the local clientele having full say of what went on. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Booking.com. For example we asked for a glass with just ice and after a 20 min wait was giving 2 tequila sunrises. Booking.com is a distributor (without any obligation to verify) and not a publisher of these questions and answers. If you booked through us and want to leave a review, please sign in first. Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. hi there, are you still taking bookings from the uk? It is a love hotel in a great position. We can note your preference. was terrible and very slow so was quicker to go downstairs and get our own and bring it back upstairs. We have stayed here before and probably will again due to its location. Many travelers enjoy visiting Castillo de San Felipe (1.0 miles), The English Library Tenerife (0.8 miles), and Bateria de Santa Brbara (0.4 miles). Hotel chain/brand: The only way to leave a review is to first make a booking. We love it and all the family do too. Check your booking confirmation email to find your booking number and PIN. Please note that use of the safe is subject to an extra charge. Guests can enjoy a drink on the terrace, or at the El Tinerfe bar. The 50m from hotel is beautiful beach with cold Atlantic Ocean! Questions and answers should be property- or room-related. Thanks to the guys in the restaurant :) The breakfast was overall good and with real espresso. What is the main difference between a privilege room and a standard sea view room? Top room amenities include a minibar, air conditioning, and a flat screen TV. We were late arriving (jet2 issue) so missed our first evening and not being picked up until the late afternoon so no drinks and a voucher for lunch which the pool snack bar needed three separate oks in order to be authorised. The pool area itself is rubbish 2 small pools and tiny kids pool not enough sunbeds for everyone unless u are privilege u will be shipped over the back into what i described as a car park enclosed by hedges and no view of pool . Please note that all Special Requests are subject to availability and additional charges may apply. H10 Tenerife Playa accepts these cards and reserves the right to temporarily hold an amount prior to arrival. Work very very hard. We are accepting all bookings; but all Guests will need a Covid test in order to travel to the Canary Islands. This lets us know our reviews come from real guests like you. Mostly its between 8:30 and 8:45. Which languages are spoken by the staff at H10 Tenerife Playa? Each review score is between 1 and 10. The hotel has a full range of facilities, grand swimming pools, a wide range of dining options, two meeting rooms, a complete entertainment programme and the Privilege, Exclusive Rooms and Services. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. All Rights Reserved. That's how we know our reviews come from real guests who have stayed at the property. Not good at all. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Luckily there are many good restaurants nearby. Additional sorting options might be available (by type of traveler, by score, etc). Tenerife bar of evening almost feels like staff have been told to slow down so they didnt have to serve more than one drink. We had breakfast and dinner included and we had plenty of vegan options to choose from., Staff was very nice, service was great and fast, rooms were clean and they let us do a lot in the last day which other hotels dont do, which was a ver wonderful surprise for us and very nice of the, The breakfast was amazing, to many options to choose. This was only temporary while they found us another room unless we wanted to pay as this was a seaview (it wasnt) room. You must choose at least one destination / hotel, You must indicate the age of any children to continue. Where do i start. All distances are measured in straight lines. The hotel was clean and with great pool area., Buffet includes a wide variety of well-prepared dishes. Avenida de Colon, 12, 38400 Puerto de la Cruz, Tenerife Spain, Lock in the lowest price from these sites, We were advised that this hotel was a family hotel with activities to do. If you accept, the children will be removed from the booking, and only the number of adults will be taken into account. aprox., from the South airport 90 mins. They need help. Please enter a valid email address. I would recommend this hotel, very clean and the bed was so comfy. Carrying on with service in the evenings in the tenerife bar the service is even worse. Not so good, battle for sunbeds, definitely not 4 star - in need of modernising, terrace not open to sit and eat (privilege guests only), some rude staff in pool bar (especially if youre English), virtually impossible to get more than one drink in the evening, photos on jet2 very very misleading - pool area much smaller than in photo. Located in Puerto de la Cruz, in the north of Tenerife, the hotel is set right in front of the well-known Lago Martinez and just 50 metres away from the sea. I also would like to add if you are thinking of going to this hotel, pay attention to the real reviews and not the ones from single contributors with generic profile image! Talking of service if u are british your service will be shockingly slow if you are spanish they will wait on your every need if u are a paying guest you will be waited on for your every need the british they couldn't care less about. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. This property has taken steps to provide more sustainable and eco-friendly travel. Puerto de la Cruz, Santa Cruz de Tenerife. Its 9am after someones complained. Browse questions from guests for anything extra you want to know about the property. Location is perfect. We paid over 200 extra each for privilege. They sat about all inclusive and half board families for lunch in dining hall, served first when standing at h the bar for 50 mins. Buffet includes a wide variety of well-prepared dishes. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site. The most helpful contributions are detailed and help others make better decisions. We have been coming here for 26 years - its the best of everything. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. (34) 922 38 32 11h10.tenerife.playa@h10hotels.com, Hotels in Spain, Europe and the Caribbean, Hotels in The Caribbean. This stylish hotel features 2 restaurants and an outdoor pool. Worst hotel i have ever stayed at only a 2 star, We have just returned from this terrible hotel . When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more. You can sort and/or filter them by time of year, review score, and more. Located in the best-rated area in Puerto de la Cruz, this hotel has an excellent location score of 9.2, Select dates to see this property's availability and prices. GOOD MORNING, FOR THE MOMENT IT IS ENOUGH WITH A VACCINATION CERTIFICATE. Write a full question containing a minimum of 10 and a maximum of 300 characters, and don't share any personal info. We would recommend Jose Vincente as he is an amazing credit to the chain. Location is great if you are looking for an active vacation - plenty of tourist agencies and field trip/activity offers nearby. If u pay privilege u should straight away be allocated junior suites not box rooms . Booking.com mayat its own discretionalter, modify, delete, or otherwise change these Guidelines. I would have been happy to part ways amicably and not leave a review as it would of sounded more negative than it was, however we had to check out at 12 but all inclusive finished!!! Guests loved walking around the neighborhood! Cleaned daily . What we had been advised was not the case. The staff was great- my favorites were the two guys running aqua aerobics and Zumba. The difference between sea view room and privilege room is the privilege service. To sum up, this Hotel is saved purely on the location, beautiful beach outside, lovely bars/restaurants nearby, nice walk to old town and a beautiful church right in the centre of. The food was amazing, loads of choice, tapas and fresh foods. Once we had our room on the 4th floor we also encountered cockroaches there too on two separate nights. Jose vincente and most of pool bar staff very very good helpful and overworked however Ana abreu is very rude especially if your English. We made the most of it and enjoyed our stay on our own merit, this being due to the location. Nearby attractions include Lago Martinez (0.08 miles), Playa San Telmo (0.2 miles), and Bee Hive Pub (0.3 miles). However, we wont display any reviews that include or refer to (among other things): To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. Should you need a fridge to store medicines, the hotel will offer an alternative (at the reception ). Copyright 19962022 Booking.com does not accept responsibility or liability for any reviews or responses. Let me start by saying that this hotel is in an excellent position in the resort being close to the centre, right on the front. I am not sure how people crave on about Tenerife as I thought the whole place was rude and disrespectful particularly around towels on beds. Natalia the entertainment girl is amazing the only other asset this hotel has is her amd jose. Privilege not worth it but gave people entitlement. Special thankyou to them all for a lovely night., Perfect location near the beach and many restaurants and shops within walking distance. We will repeat this place without doubts., This hotel is perfect! There is a manger been working there last few days and he is the rudest most ignorant person i ever met. But as previously stated Spanish people came down were served within minutes as were the paying guests. emails, phone numbers, credit card info), Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence, Impersonation (i.e. Beautiful hotel, friendliest staff, great destination. {{lc.user.agencies.CompanyName}}. All rights reserved. I suspect that this is a business ploy to reduce thir cost by restricting the amount os alcahol that all-inclusive customers consume. Also the bar service was awful in the evening with not enough waiting staff on duty those that were are doing thir very best. Thanks! A look at what went into Scenic Group's planning and execution of the sailings that include a visit to the Floriade flower show Summer reading assignment: Autobiographies by Chris Blackwell and J. 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Towel, tickets not given at check in so had to navigate that also on the first morning. language, whether its just a rating or contains comments as well, etc.). Your contribution should be yours. Now if u have stayed in many hotels like we had u get the above as standard minus the slippers and gown. Respect the privacy of others. The room was clean, nice, and the bed really comfortable. Does H10 Tenerife Playa offer any business services? I loved the live music and magic show! We were not the only people to walk out every british couple we spoke to walked out for various reasons from service to food quality or lack of choice. Your current language is English (US), Avenida de Coln, 12, 38400 Puerto de la Cruz, Spain, H10 Tenerife Playa has been welcoming Booking.com guests since Mar 8, 2010, Located in the best-rated area in Puerto de la Cruz, this hotel has an excellent location score of 9.2, Standard Double or Twin Room with Sea View (3 Adults), Standard Double or Twin Room with Sea View (2 Adults + 1 Child), Standard Double Room with Sea View (1 Adult), Lock in a great price for your upcoming stay, Asked about: Standard Double Room with Sea View (1 Adult) Again privilege can eat upstairs if u take own food upstairs but are also guaranteed window seating downstairs but yet again any tom dick or harry can have a window seat so again privilege a con . Restaurant staff was always helpful and friendly, despite not communicating in English., We liked a lot the location. We stayed at this hotel for 10 days, let me start with the good points. 1561220,1565670,1566560,1568250,1550830|3,1563710,1565870|4,1559850,1561950,1563710|6,1565080,1565870,1569930,1550830,1563710|2,1535640,1565870|2,1542630,1553180,1568250|3,1561630,1557080,1569930|1,1542720,1557030,1563880,1560740, H10 Tenerife Playa (Hotel), Puerto de la Cruz (Spain) Deals, Personal or sensitive info (e.g. Although fewer hotel guests the staff were excellent, and the food was very varied with far more hygiene than in England carried out. It was amazing! This is a holiday for 65 plus, Visited just before England locked down .in November 2020. Shower door leeked all over batroom floor . Our towels had been previously removed by other guests and told we could not sit close to their beds I have never been in a hotel as rude with guests. Its just the silly ordering system and the pool area that needs sorting. Do I need to have a Covid testl? Yes, guests have access to a pool and a fitness center during their stay. Large space for relaxing at sea water pools. Puerto de la Cruz Hotels with Free Parking, Tenerife Adults Only and Adult Friendly Hotels. is there an option to change dinner for lunch if you don't want a dinner on a particular day with prior notice? Guests are required to show a photo ID and credit card upon check-in. Amenities are in all rooms unless noted otherwise. This isnt the case. The language barrier is terrible no one apart from a waiter named jose can speak any english . Reviews are most valuable when they are original and unbiased. From 88 per night. Respect the privacy of others. Contributions should be travel related. Your question will be published on Booking.com after it's approved and answered. yes, you can change dinner for luch advising at the reception desk the day before before 21.00 hrs.. Everything was clean and felt safe and the staff was very kind and helpful. Dear Sirs, Lastly when we checked in we were told we had to book reservations for breakfast and dinner through the web page. Room location request was ignored - travelling with 18 year old son, (he was placed on the 4th floor and us on the 1st) requested to be on same floor at least. Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant. There were a privilege system in the hotel which I personally felt degrading . All areas were clean. I have tried to be honest and not too negative. Thanks hotel playa 10 for EVERYTHING. Thanks! Copyright 2022 Northstar Travel Media, LLC. Overlooking the sea, the Tenerife Playas El Drago restaurant features live show cooking, while El Lagar offers poolside dining. I totaly agree with many of the other comments on here about sun beds being unavailable this was very frustrating. It has a great location, it was spotless, comfortable and the breakfast was amazing. While the hotel does not have a parking of its own, you can park at a shoping mall nearby (10min walk from hotel) - for a price of 50eur we got 2 weeks of parking there. {{lc.user.data.NombreCompleto}}, Welcome, There is a public parking near the hotel, under a shopping center, which offers vouchers for two weeks at a reasonable price. I would highly recommend this hotel, and the position so near the shops. Which room amenities are available at H10 Tenerife Playa? aprox. Conveniently located restaurants include Indian Crown Tandoori, Bambi Gourmet, and Vinoteca Con Pasin. Massages services, sauna and jet showers are available at an extra cost. The selected hotel only admits bookings for adults. I paid extra for a sea view room, which was well worth it, The views of the Martianez lakes were beautiful, I loved the location! the staff was awesome, very helpful and kind. To get the overall score, we add up all the review scores and divide that total by the number of review scores we received. Watching the surfers on the huge waves was amazing. Their energy was contagious! Yes, dry cleaning and laundry service are offered to guests. We were told. Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay. Get instant confirmation with FREE cancellation on most rooms! Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. What food & drink options are available at H10 Tenerife Playa? Privileged for beds. Get the travel advice you need. While on the subject of the sunbeds. We may stop showing reviews once theyre 36 months old, or if the accommodation has a change of ownership. Yes, guests often enjoy the ocean view available here. Ideally, we'd publish every review we get, positive and negative. . We had breakfast and dinner included and we had plenty of vegan options to choose from.
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