swimming pools were gorgeous. Contributions should be appropriate for a global audience. {external-icon} Indicates external site which may or may not meet accessibility guidelines and/or be translated. . I have to wonder what kickback the resort receives. Zotry Paraiso de la Bonita Riviera Maya, Photo: The food was tasty but the selection was terrible. Only two restaurants unless you belong to their special club. Hmm. Thanks! The resort is home to the first Thalasso Center (seawater therapy) in North America, with a seawater pool. Facilities here are extensive and excellent across the board. However, some guests have complained of slow Wi-Fi and issues with maintenance and maid service. Overalla slower, quieter resort w/ almost all adults. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Pools were good. Once they secure a payment youre on your own. The property's Endless Privileges program offers freebies such as private chauffeured airport transfers, one spa service, and wine or cocktail hour. Zotry Paraiso de la Bonita Riviera Maya, Photo: Zoetry Paraiso de la Bonita is a 90-room, luxury boutique on the beach, about 20 minutes by car from Puerto Morelos. Your current language is English (US). Zotry Paraiso de la Bonita Riviera Maya, Photo: on Get FREE email communications from Fodor's Travel, covering must-see travel destinations, expert trip planning advice, and travel inspiration to fuel your passion. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site. After registering, I can manage my newsletter subscriptions by visiting my Profile Settings page. Standard massages and facials are also offered. if you are there for more than a week..food choices become a little repetitive!! The Endless Privileges concept of this resort is more than a fancy euphemism for all-inclusive, as it actually delivers on its promise of serving guests top-shelf spirits throughout your stay. Zotry Paraiso de la Bonita Riviera Maya, Photo: The rooms were gorgeous and our first night's dinner was exquisite. There were seven of us in our group, with three rooms total. Alejandra then tells us we should eat at the other restaurant we responded and told her No we came to this restaurant because thats where we wanted to eat. If you are looking for a party or entertainment, this is not the resort for you. SHE PRETTY MUCH SAID THAT SHE DID NOT HAD ANY TABLES AVAILABLE FOR US. The outdoor Hydrotherapy sea-water pool at the Thalasso Center & Spa availabe to heal, revitalize and detoxify. And the food is only mediocre. I had asked to speak with them regarding the broken generator and to give them a chance to make up for this inexcusable oversight. language, whether its just a rating or contains comments as well, etc.). Booking.com does not accept responsibility or liability for any reviews or responses. Zotry Paraiso de la Bonita Riviera Maya, Photo: | Av. This is not a particular problem of Puerto Morelos, but of all coast (we were in Tulum before and it was even worse). Two of the three rooms had problems with their air conditioning and had to move immediately. lovely small resort, especially with the wildlife peacocks, parrots, iguanas and more. A generous all-inclusive program (with additional perks for Platinum status) covers all restaurants, top-shelf drinks, and water sports, but the beach is average, slightly rocky,, The biggest draws at this upscale, 840-room mega-resort near Puerto Morelos are the modern decor, the impressive pool complex, and great food. That's how we know our reviews come from real guests who have stayed at the property. excellent Spa, pricy but excellent. Families might prefer the Azul Beach Hotel, a similarly sized all-inclusive with a great kids' club and lower rates, but fewer freebies. Apparently the generator has been broken for weeks! Ideally, we'd publish every review we get, positive and negative. #5 They come with separate shower and sunken tub for two. We were greeted with the stench of the seaweed ITS VERY EXPENSIVE AND THE SERVICE HAS GONE DOWN HILL. We had an issue at one of the restaurants, we arrived around 9:30pm and were told that they dont have availability to come back after 45 minutes.. mind you the restaurant closed within the next hour, then my boyfriend and I looked around and saw plenty of open tables also spaced away from each other the host Jessica and Alejandra disgustingly say that my boyfriend cant eat there bc of his shoes.. when we looked around we also say 4 other men with the same shoes on. If your looking for relaxation, this is the resort for you. Jul 29, 2022. There's a large outdoor pool, plus a Thalasso therapy center offering seawater treatments. Here at Oyster, we embrace just about any excuse to hit the road, but what really, Generally speaking, all-inclusive resorts and boutique hotels occupy very, very separate Venn diagram circles, with a tiny slice of gray middle ground. Outside tables at El Chiringuito Beachside Grill offering a variety of fresh seafood, chicken and grilled favorites cooked over native Zapote and Mesquite. / We feel that this is false advertising because had we known, we would not have chosen this resort. For info on these editor-selected items, click to visit the sellers site. I mean, really?? It's based on a self-evaluation by the property. (Indianapolis) Inside, pleasant music is playing and aroma lamps scent the air. Designed and created by the owner/architect for his wife (whom he calls "La Bonita", meaning "the beautiful woman" in Spanish) the resort was inspired by their world travels. Unfortunately, we could not go to the beach because of the seaweed. THEIR DIAMONDS WERE EARNED FROM PAST YEARS BUT THEY DO NOT HAVE THAT LEVEL OF SERVICE ANY MORE. Management unresponsive and unapproachable - if you have a complaint or concern, theres no one available for you. The Butler Service and the pieces of art from around the world, provide that luxurious feeling one expect when visiting a place like this. The suite was very nice with a hammock on the balcony and a massive bathroom. The most helpful contributions are detailed and help others make better decisions. | Carretera Cancun - Tulum Interior Fraccionamiento Tankah, Caribe Lote 32, Manzana 3, Stylish lofts and comfortable bungalows between a fresh-water cenote a Read More, $ I want emails from Fodor's Travel with travel information and promotions. My Paradise Beach Club (20-minute drive) in Puerto Morelos is a more casual, laid back option, just don't expect anything fancy there. Located on an isolated stretch of beach, its away enough from the noise of Cancun but not that far as to make transportation an issue. Just a 10-minute drive from Puerto Morelos and its attractions such as the Botanical Garden or the Cenotes Route. 2) Racist/gender-biased waiter at their fancy Restaurant called Dragons. peacefull personal boutique hotel in paradise, total peace . All they offered is for this was a complimentary upgrade valid for 1 year. If you like fusion cuisine, the award-winning restaurant La Canoa is for you. All One Bedroom Suites-bathroom They knew our likes as the week progressed, made each experience/day better. emails, phone numbers, credit card info), Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence, Impersonation (i.e. Some warning would have been helpful on check in. Coco Bongo (45-minute drive) at the heart of the Hotel Zone is the most famous of all. We all enjoyed seeing wild animals on the property. Zotry Paraiso de la Bonita Riviera Maya, Photo: Reviews are most valuable when they are original and unbiased. Tulum is around a 90-minute drive and offers more beaches, restaurants, and archaeological sights such as Coba Mayan Ruins. Housekeeping was definitely not to the standard that it should have been. expensive for the level of service received! Or just want to spice things up with your partner? / The Riviera Maya continues to attract millions of vacationers every year with its picturesque beaches, crystal-blue waters, and world-class resorts. This place was amazing. Room service is available 24 hours. Bartenders/pool staff/waiters were 100% there for you. seaweed remains an issue for all of the resorts in cancun/playa/tulum so expect to take a boat for time in the ocean. A nice touch are the Bulgari bath amenities that are included in every single suite across the hotel. However, we wont display any reviews that include or refer to (among other things): To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. quiet place, more mature guests. Prices will be updated at least every two hours. They say you have four restaurants to choose from but they just rotate two every night. Prices displayed above are subject to change and are not guaranteed until payment is made and accepted. Restaurant Kaxx serves Mexican takes on international cuisine for dinner, sushi and ceviche for lunch, and breakfast (free in the restaurant or in rooms) of cold and cooked items such as fresh fruit and yogurt, eggs Benedict, and bacon. / During our stay, only two restaurants were open the entire time, one only open at breakfast with the same menu every day. All rights reserved. Please check our partner sites when booking to verify that details are still correct. All rights reserved. No beach furniture like the website photos, but we didn't know that there was a tropical storm before we arrived. the beach. The staff were definitely the highlight of the stay, and went out of their way to make it a good experience. Please dont include personal, political, ethical, or religious commentary. I suppose you could use its sauna, Jacuzzi or steam room, but with that Spa just next door, that would be a bit of a waste. / We only got to spend one night though because we arrived the day before hurricane Delta and were then relocated to another resort. The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. While those at the luxury end offer outstanding levels of service and facilities, there are plenty of more affordable options that will help you stretch your vacation dollars a little further. the 3 peacocks are also beautiful looking.but no chance for a good nights sleep with their constant noise.trust me, people need to know this! Zotry Paraiso de la Bonita Riviera Maya, Photo: To get the overall score, we add up all the review scores and divide that total by the number of review scores we received. it is not a big chain like hotel, more boutique style. No music playing. too many cons to list. Booking a hotel room with a cozy bed, scenic views, and two-person hot tub is a tried-and-true way to dial up the romance. (Sour Lake, Texas) Excellent, lilsweetums723 Most of the staff were very friendly. You may want to try one of the vintage Mexican wines exclusively made for Zetry Paraiso de la Bonita, which are the best-kept secret of the 5,000-bottle Wine Cellar. THE POOR SERVICE AND TREATMENT FROM THE RESTAURANT STAFF. We may stop showing reviews once theyre 36 months old, or if the accommodation has a change of ownership. Hotels surround the property on the beach side, and jungles on the other side. Even though some menus are the same daily, the food is greatwe rotated restaurants. Also the food wasnt good at all not many options, almost the same foods every day. Unacceptable! Our spa experience was decent and acceptable. If you booked through us and want to leave a review, please sign in first. But for those of us seeking to take our own little private dip away from the masses, these 13, Many all-inclusive resorts come with rowdy pool scenes and boisterous kid-friendly activities, but there are plenty that offer a more subdued atmosphere geared toward a romantic getaway. This was definitely our least favorite resort in Mexico. stunning location, beautiful small hotel with great rooms looking out over the ocean! That fountain at the center of it all has to be inspired in the one at La Alhambra. Dirty glasses were left for days, toiletries not replaced regularly. We also liked the overall feel & vibe of the place, more low-key than other AI's. Escapes to larger cities are relatively nearby, including Cancun (45 minutes) and Playa del Carmen (40 minutes). / The beach is full of seaweed, but the pool and restaurants have great views of the water and horizon. From rude staff to arrogant and condescending upper management! Also, there was a lack of entertainment at the resort, the beach was not maintained to the standard of other resorts on the strip, and the lack of Mexican food at a resort in Mexico was very apparent. While some offer the penultimate in luxury, others rely on quantity over quality. 1560740,1568250,1553180,1568250|8,1561630, Zoetry Paraiso de la Bonita - Endless Privileges, Reviews of Zoetry Paraiso de la Bonita - Endless Privileges, Personal or sensitive info (e.g. YOU SHOULD KNOW Some people may find this grandiosity a bit fake, as there are elements that could be considered way out of place in the Riviera Maya. This festive day might be a holiday exclusive to the U.S., but wed prefer to celebrate in Mexico, where tequila is considered, All-inclusive resorts are not created equally. Sharon greeted us, helped during the week and made our trip memorablewe hugged on our last day. Design and decoration is classy throughout and only differs according to the rate of the room and the culture it reflects (options include Hindu, Balinese, Mexican, Mediterranean among others). Zotry Paraiso de la Bonita Riviera Maya, Photo: Contributions should be travel related. Seaweed did ruin the beach experience.but loved the salt water relaxing pool. We wanted a luxurious hotel and to avoid the crowds, especially during the COVID-19 pandemic. All content should be genuine and unique to the guest. (Sour Lake, Texas), mauricep895 Kaax International cuisine with a Mexican twist. They did provide an effective insect repellent in bathroom, but by the time we realized we needed it, we were already itchy. Room was huge, beautifulbest I've experienced. We actually didnt stay at the resort much during the day, but Claudia a host at the resort was amazing literally attended to our every need. Mrs. Gosselin, "La Bonita", is a wellness and beauty devotee who wanted to create the center and integrate ancestral wellness activities, such as Temezcal (sweating/heat treatment) and yoga, into the resort. However they were not very accommodating with moving us given the issues with the room. staff dont give enough coffee in the room. This all-inclusive resort has a few restaurants on-site, including a beachside grill and La Canoa, emphasizing spicy fusion cuisine for dinner. The food tasted good, but the portion was small. on The 10 Best Hotel Pools and Spas in Riviera Maya, #8 Jul 25, 2022, My wife and I spent 8 days celebrating our 32nd in July 2022. We have traveled around the world and never encountered a hotel like this place! Use this rating to help choose your stay! resort is quiet and still recovering from covid staffing but that is understandable. Your current currency is U.S. Dollar, Choose your language. (Patterson, New York) A fitness center has cardio and strength-training equipment, plus a hot tub, sauna, and steam room. Respect the privacy of others. This is a small boutique hotel with nothing going on, Adequate, when the price tag suggested it should have been great. Copyright 19962022 I think it is more that they are not willing to do anything more to make up for this horrible experience. Additional sorting options might be available (by type of traveler, by score, etc). One of the reasons we choose this property was because the spectacular BEACH. Zoetry's direct access to the beach, though, means there's typically enough space for everyone to properly unwind. They say there is nothing more they can do. paying for an impressions suite with a butler was not worth it! Thats because all-inclusives are often 500-plus-room behemoths large enough to merit their own zip codes, while boutique hotels generally have far fewer rooms (Oyster considers 200 rooms a good cap), as well as, Have an anniversary coming up? restaurants with good variety, gourmet like food . no invoice when we left. The spa is great and the fitness room is subpar. Carretera Chetumal Cancun Km 328, 77580 Puerto Morelos, Mexico. Free, unlimited wines, cocktails (with top-shelf spirits), and beers are served at the thatched-roof poolside bar, in the Library Bar, or the Wine Cellar dining room. The first certified Thalassotherapy center in North America, and with good reason. I could only partially use the bathroom amenities given the leaks. The three syoreys concept The difficult checking on arrival at the gate. Guests submit their subscores and their overall scores independently theres no direct link between them. Guests have access to the beach, and there's a large outdoor pool with sunken loungers and lots of sunbathing space. We also sat through a sales pitch for credits, which we used for a massage and golf shirt. / Spa was nice and I recommend the saltwater pool. | Tankah The food was great, especially at the Canoa restaurant. this was the worst vacation! To edit a review youve already submitted, contact our Customer Service team. The staff and service is top notch! The beach orientation with too much waves. We saw the manager and the other host Jessica discussing what was going on and I heard them say our room name (Binkner) then attitudes changed immediately the manager Edgar came and apologized to us then Seated us right away. Romance Ocean Front One Bedroom Suite with Terrace The check in process was easy and pleasant. Food is wonderful! This place needs a lot of repairs - exterior paint job, fixing pool tiles, cleaning fungus stains in bathrooms, AC repair, refrigerator issues, dirty couches, properly caulking the bathroom ceiling, and etc. To find a bar that actually can compare to those in the resort, you'll have to try Cancun's nightlife with all that means. The nearest restaurant would be La Plage (10-minute drive) which serves Caribbean dishes on a nice setting by the beach. Carretera Chetumal Cancn Km 328 Bahia Petempich., Puerto Morelos, Quintana Roo 77580, Mexico Celebrate at These Mexican Resorts, The Best All-Inclusive Resorts for Your Style, Luxurious, all-inclusive property with lots of freebies, Along a gorgeous stretch of beach with a grill restaurant, Oceanfront suites have hacienda-style decor and three TVs each, Updated suites with digital music players and Smart TVs, Three restaurants, one serving an extensive free breakfast, Top-shelf liquors included at two bars and in wine cellar, Two outdoor pools, one being a Thalasso therapy seawater pool, Wellness offerings abound, and include traditional Temezcal heat treatment, Tropical grounds with local birds such as peacocks, Occasional complaints regarding maid service and maintenance issues, Wedding parties and children can be irritating for some travelers. The calm atmosphere here is geared mainly to couples and adults, so there are no activities for kids. 3) Housekeeping. I thought that it was at least 20 yrs. Zotry Paraiso de la Bonita Riviera Maya, Photo: The staff is incredible and do a great job at making you feel comfortable, especially Omar. | Carretera Federal 307, Looking for a family-friendly all-inclusive resort with a top level of Read More, Small hotel with elegant rooms and laid-back attitude, located between Read More, $$ Zotry Paraiso de la Bonita Riviera Maya, Photo: The staff went waaaaaay above and beyond to keep us safe and comfortable at the shelter during the storm. 132davec Zotry Paraiso de la Bonita Riviera Maya. We arrived on a Sunday, so didnt have to suffer through any presentation I have read about. Best All-Inclusive Resorts in Riviera Maya, Best All-Inclusive Resorts in Puerto Morelos, Ventus at Marina El Cid Spa & Beach Resort, The 13 Best Mexico Hotels With Private In-Room Pools, Most Romantic All-Inclusive Resorts in the Caribbean and Mexico, 9 Luxury Resorts in the Riviera Maya and Cancun and Their Cheaper (But Similar) Alternatives, How to Nail Your First All-Inclusive Vacation, Our 17 Favorite Spa Resorts Around the World, The Best Hotel Brands for a Boutique All-Inclusive Stay, The 8 Best Romantic Suites for a Sexy Vacation, Nine All-Inclusive Resorts Truly Worthy of the Name, It's National Tequila Day! I SPENT ABOUT $30, 000 A LOT OF MONEY ON 6 ROOMS AND I ON MY WEDDING PACKAGE BUT THE SERVICE THAT I RECEIVED WAS BELOW MY EXPECTATIONS. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. on Thatched-roof huts shade the beach and poolside bars, and tropically landscaped grounds can lead to encounters with strolling peacocks and other colorful birds. All rooms are striking oceanfront suites decorated with art and fabrics from around the world, and include daily sparkling wine and fruit. We paid extra after we arrived for the private pool room but the pool was not usable. World-class food, beautiful decor, and fantastic activities are all to be, Happy National Tequila Day! July 24th has officially been dedicated to the celebration of all things tequila, and while we may be a tad confused, were certainly not going to complain. Each review score is between 1 and 10. (Indianapolis), 132davec 4.5 By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. facilities kind of old, although there was no detail missing. Also, they sent us to the Libreria under the pretense of helping plan our schedule but shuffled us into a sales presentation that was intense where you are pressured to commit which took TWO HOURS. After 4 nights, we moved into Impressions.WOW! Ocean Front One Bedroom Suite with Plunge Pool, Romance Ocean Front One Bedroom Suite with Plunge Pool, Butler Ocean Front One Bedroom Suite with Plunge Pool Disclaimer: This content was accurate at the time the hotel was reviewed. We have people and automated systems that specialize in detecting fake reviews submitted to our platform. or older! My friend and I are South Asian and East Asian respectively. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. If we find any, we delete them and, if necessary, take action against whoever is responsible. If you buy something through our links, Oyster may earn an affiliate commission. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. There are a whopping 11 pools, some with ocean views and swim-up bars; a kiddy splash park; nine restaurants (no reservations required); 24-hour, Resorts in Mexico are renowned for their big, bombastic pools with swim-up bars, infinity edges, and good-time vibes where guests can splash around and mingle with each other. Long wait times during service at restaurants. The bathroom is an ample and elegant space, with pink marble walls and floors. The room wasnt ready for hours, apparently they have no formal check out or check in time. We'll redirect you to the home page of the country/region site you choose. This year alone, you might have a big family get-together in another state, an annual ski trip with college buddies, and a cousins wedding halfway across the country. An interesting option for those looking for an upscale all-inclusive without the fuss of the big name hotels. Back to Zotry Paraiso de la Bonita Riviera Maya, Back to Zotry Paraiso de la Bonita Riviera Maya review, Zotry Paraiso de la Bonita Riviera Maya review, lilsweetums723 | Puerto Morelos An elegant dining option with lots of spicy food. Some suites have private plunge pools and/or bathrooms with two-person marble sunken bathtubs, glass showers, and handcrafted sinks. I can unsubscribe any time using the unsubscribe link at the end of all emails. You can sort and/or filter them by time of year, review score, and more. The hotel is tranquil, and there are no activities after dinner so that you can rest properly. Three parties that came after us were served well before us! Claudia also helped us every time we wanted to leave and explore outside the resort. Our suite was huge, the bed comfortable, and the bathroom stunning; outside, we had a private pool. | Mahahual The seaweed on the beach was terrible not much the resort can do but we werent happy about that. | Mahahual The pool facilities were very nice, and staff were incredibly friendly and helpful. Great ending of our vacation. WestJet. the dining room with few seats outside. The difference lies in the details: Going above and beyond the standard amenities, the nine hotels weve hand-picked as the best of the all-inclusive best offer fun and exciting ways for travelers to indulge. Bathrooms have marble flooring, shower/tub combos, and Bvlgari toiletries, as well as hairdryers are provided. (Patterson, New York), Flight interruptions and passenger rights. The only way to leave a review is to first make a booking. The Hippos Pool Bar located poolside with stunning ocean views. Playa del Carmen and its famous 5th Avenue shops and restaurants are just half an hour away by car. their housekeeping/room staff need appropriate training to meet guests needs/requests, too many to list. Prices may not reflect real-time pricing or availability. THEY LOST POWER FOR COUPLE OF HOURS AND THE RESORT WILL PROBABLY BLAME IT ON THIS BUT MY FAMILY RECEIVED THEIR DINNER JESSICA ON ONE OF THE RESTAURANTS WAS RUDE AND CONDESCENDING TO ME WHEN I ASKED FOR A TABLE FOR MY FAMILY AND MYSELF DURING BREAKFAST. pool staff during the day, brilliant! Zotry Paraiso de la Bonita Riviera Maya, Photo: This stay preceded another resort stay for us, and Zoetry definitely did not represent value for money. Everything was perfect! Seasonal start and end dates apply and are indicated in the booking flow. All products are independently selected by our writers and editors. Things you buy may earn us a commission. The restaurant also offers monthly themed specials, such as one that coincides with the Mole festival in September. When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. the pool..the breakfast. Ojo de Agua Beach is a 20-minute drive away. There is no music allowed at the pool.
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