who makes jasper hardwood flooring

Customer advised that the flooring was of different heights and in the time of the systems being down, she had been out and bought another floor. The transmission went out in my truck. It was a full size simi and there was nowhere for it to park. either express or implied, including, but not limited to, the implied warranties Because if you want the overall quality of it to sustain, you will have to put that effort. Engineered hardwood has become a reliable thing nowadays when it comes to flooring. The company got back to me and said it was from the change of season and The vendor have said that as we approach the summer months, this should begin to even itself, it hasnt. Door threshold bars for all types of wood and laminate flooring. Started using just a *slightly* damp (water) microfiber cloth, and this has had the same effect. Explore our finishes. - A Complete Review. It is noted that the torn and splintering joint side edges are manufacturing related, however, they are within the margin for the manufacturers tolerances and warranties. This was from a combination of change in staff with the team that manages the BBB account, and a slower than usual process for our claims & sales teams to review the full case ahead of our reply. I purchased vinyl plank flooring & received it in September 2020, I spent close to $5000 for appx 2000 sq ft of the *******atlanta white oak vinyl plank. Some of our best selling laminate flooring categories. I really wanted solid, but where I live most of the local stores don't even carry it. I will be closing the case with BBB too. In fact, it is one of the easiest ways of keeping the floors clean. I've been in my house a full year and still love this hardwood. We regularly price check to ensure that we always offer outstanding value. It specifically said when we purchased it, not to use underlayment, as it was already part of the flooring. BuildDirect is sending the product for inspection and the client has been notified and is happy with this resolution. We are getting ready to install new wood flooring. It also analyzed reviews to verify trustworthiness. I want a FULL REFUND. They combine the luxury of solid wood flooring with technical advances to improve performance and efficiency. Luckily though, replacing the damaged spot was as easy as unlocking the affected plank and fitting a new one right in it's place. Im sharing my story so that others dont live through the same nightmare. We have a high standard for our customer service and products. We have a lot of open floor space on our first floor. We genuinely hope that this research-based write-up of ours will be on your side aka will be of your benefit. Solid wood flooring can be a feature of any room and allow for almost limitless and timeless interior ideas. Hi there could you please reopen this claim the company came back and said that these problems with the flooring were site related and our fault? Additionally, the mottled finish is a maintenance related issue and not a result of manufacturing error. I ordered 3 boxes of ****************tile on April 15 2021. I think the easiest & SUREST approach for you is to take some of the remnants from your "add-on" and have someone (your finisher) perform a sanding/finishing procedure that will GENUINELY get the samples to the point at which he/she is planning on attaining before stain/oil. After much back and forth, a VP from BD agreed to visit our home in early January to see for himself. Your recently viewed items and featured recommendations, Select the department you want to search in, Reviewed in the United States on November 13, 2019. Spoke to the COO. Hand-scraped refers to the surface texture. And birch is one of those well-known sorts of a tree that is used in this field of work. I highlighted all issues. By submitting your email address, you agree to receive offers from Wood Floor Warehouse in accordance with our Privacy Policy. Its gotten to the point where we dont even allow our cleaning people to use the microfiber mops, they vacuum only using a soft bristled brush. Then they asked me if I had any more of the flooring, and told me to put it on a flat surface, and put a few of the pieces together, and see if the same problem arose. BD answer was "you have to do not install it". I was told that the contractor would have to either build a subfloor above the slab or if he "floated" the wood, he would have to use a very expensive underlay that would drive up the costs about $1000. Also, the ones that are made of birch wood have a higher tendency to be attacked by furniture insects that damage the furniture. 2. If it was anything else that has to do with this house then why would I have a problem with their vinyl plank and not the other vinyl plank that was installed at the exact same time, over some of the same subfloor? He said I need to open boxes and take pictures. Throughout the visit, this gentleman couldnt stop talking about his concern over the finish. Explore our finishes. Obvious damage to boxes with holes and gashes. This said, we want to re-iterate ourgood faith without prejudice offer to provide you 11 additional boxes of the subject flooring product (representing approx. Then apply a bit of color over both options (water & no water). Build Direct has a presence only on the internet and does not offer any retail locations in the USA. Our advice and inspiration pages contain lots of helpful tips, guides and how to's along with inspirational ideas for making your home look fantastic. I got a sample of flooring from Build Direct. 250 sq ft) free of the product cost for such materials and free of the cost of shipping such product to **** ************** *** *************** ** ***** . Yes, these were his exact words, of course in spite of what he is willing to admit now. Because this hardwood has a plywood core on it and its pretty sturdy. Further, we have central humidification (2 central units) and I have 6 gauges throughout the home to monitor the RH; 35-50% RH inside the home, spanning the end of the summer (on the high end of that range) when the floor was first installed, in the winter months, and now in early Spring. After given extra days thinking Delivery was running behind later I soon contact the company by email. I had to remind them that I had already done this a month before and had sent them pictures. As per our records, I can see the Claims Agent who is handling this particular issue has sent a further update today (June 3rd) to the customer on an existing email chain that is ongoing between the BuildDirect Claims Team, and the customer. If there are any drawbacks with any of their product lines we would have to point fingers at their inch solid collections. I never want to deal with this **** company again. Despite having so many good things, there are a few disadvantages of a birch-made hardwood. At this moment in time, there is a feeling that the problems are being caused by site related problems as opposed to there being a defect with the material, but we are continuing to complete a thorough investigation on this claim, and we have an active line of communication open to the client in which we are keeping them up to date with the status and progress of the Claim. Said I would never have accepted shipment and that boxes were dropped off without notifying me. KTW Flooring is your #1 leading hardwood floor refinishing go-to company. Maybe so, and Ive had this discussion with my installer. The foregoing offer is subject to your execution of our standard release agreement. The company has made some good inroads as far as building an internet only brand, yet they do no major advertising in the likes of Lumber Liquidators, Armstrong, Mohawk, and Shaw. We are not going to pay any addional money to your company when we know and the claim I filled out answered all of your questions on the claim form that I have attached here proving that the install was done correctly the moisture reading the humidity in room the expansion gaps, product acclimation the longest run installed and the list goes on everything was done correctly, and professionally I even called your customer service support line and we pulled up the product and went over these same questions and everything the company did with the install was done correctly and according to all these details this would be covered under your manufacter warranty. Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them. Yet Another Build Direct Nightmare Fully appreciate that we are in the midst of a pandemic and that there are more important things to worry about at the moment. With the exception of a major investment like a home; if I cannot pay for it, I will do without. The top layer of this floor is a 3mm real oak veneer. uptownfloors.com. Not only is it darker in color, it's a leas quality wood and gaps when you put the two pieces together. Colossal nightmare. Since then I have emailed and called several times without response. Its better to go with 2 days to be on the safer side. The customer selected to pay via Affirm, the financing option we offer at check out. To try to cover up the splintering, I basically walk around with putty every Friday. You can still see all customer reviews for the product. Installation was remarkably simple - each wood panel had a series of interlocking tabs cut into the base of the plank making installation as easy as sizing, cutting and then assembling a jigsaw puzzle. The first thing we looked into were the humidity levels in the home. I will definitely order for my project. In this part, we will see a brief overview of the Jasper Engineered Hardwood. We are sure that you will love your floor, but if for any reason it does not meet your expectations we can, of course, accept no fuss returns on any orders. We hope that it will help you in your overall buying decision. I do not have a credit card. ****** **** is not a major throughfare. Unfortunately I'm not been at home in day of installation and got it installed. This floor can be floated on one of ourunderlaysand the tongueglued. Many are not milled to NOFMA standards in so far as overall lengths are concerned by rarely going over six feet in length. So, you can surely expect a good wooden look from this hardwood. Acacia solid wood flooring is becoming more and more popular with time as it offers great character and variation. I habve attached the photos and claim to this conversation. we purchased 26 boxes of ******* Vinyl plank flooring. We have suggested that if the customer remains adamant the problems are occurring due to a material defect, we are more than happy to work with them to arrange for a verified, third party **** certified inspector to carry out a physical inspection on this. This case is being actively investigated by the BuildDirect Claims Team to see if there is a valid claim to be made against the material. 2. The road is also quite twisted. This is a process in which your wood flooring is lightly abraded for proper urethane adhesion, vacuumed, tack moped and then applying a consistent and even coat of either an oil or water-based finish. First they tried to say it was probably a subfloor issue, however this is a large house and it was installed over four different subfloor types, and it's happening over all of them. After viewing product detail pages, look here to find an easy way to navigate back to pages you are interested in. Now lets get straight to the different factors of this product. Peach Pits? On July 1st I received the 82 boxes of laminate flooring, equivalent to 1800.72 sf. Save my name and email in this browser for the next time I comment. Required fields are marked *. They have also been told that the flooring delivered was not the flooring I requested a sample of and that I want it removed from my hoome. Let us now come to the look of it. We have already paid for the flooring including the install and now we are going to be paying to remove flooring we havn't even had for two years to get new flooring installed we will not be paying any additional money on top of what we have already lost on this flooring we should not have to replace flooring in two years we are paying double now because of defective flooring we are having to pay for removal of the defective flooring, a new install and new product. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Also, the Jasper hardwood is compatible with radiant heat. Best hardwood engineered light oak, wide, 1/2 min thick, made in USA. That was the Jasper Engineered Hardwood review from our side. Usually, when it comes to color, they are light in nature. But the blotches exceed any reasonable threshold. - A Complete Review, Is Millstead Solid Hardwood Flooring Worth It. Ratings Choose some of the most popular colours here. The rustic grade wood has been brushed and protected with a matt oil to enrich the natural character found in this type of wood. In fact, as of this post and almost 3 months into this ordeal, despite repeated requests to their sales team and even customer service, Ive still not received an answer on how to clean this floor. They're grasping at straws now, am I'm growing weary of this back & forth, asking questions that have already been answered, and still saying it has to be something on my end, that the manufacturer is saying it's not their product. All our floors are direct from the factory to ensure the lowest price. And on that note, if we purchased the flooring from BD, why do we have to wait for DB to sort things out with their manufacturer? This inspector spent half the time telling me about his Judo/ gossiping about his family, and the other half measuring distances between staples. To be eligible to return a floor you must notify us by email within 14 days of receiving your floor that you would like to return it. Smaller orders that are delivered by courier will also come with a tracking number so that you can follow your order every step of the way. 9 years of normal use, throughout the home, including the kitchen. Your company is asking us to pay an additional $500.00 that you will arrange for an independent ****certified flooring inspector to attend on site to complete an inspection of the installed product. (See: Order Confirmation), Purchased "made to order custom" stair nose wrap moldings from BuildDirect 6/9/21 Order # ******* Amount Paid - $996.42 Our general contractor finally came to do job (all contractors are backed up for weeks) last week and the moldings DO NOT MATCH the engineered hardwood we ordered from BuildDirect. Shortly after installation, I made the mistake, completely my own fault of course, of spilling some bleach I was carrying to the laundry room onto my new kitchen floor. We have also talked about it in the The Endurance section (in a light manner). Luxury vinyl tiles are very hard wearing, water proof and can sometimes be softer and warmer than regular laminate flooring. At this point Ive decided to go public with my complaints as Ive simply run out of patience from almost 3 months of this ordeal. Select a colour to see all the engineered wood flooring we stock in this shade. Some of our most popular engineered flooring categories. link to LedgerLOK Vs. TimberLOK Fasteners: Differences And Comparison, link to Is A Rotovac 360i Worth Buying? Even with multiple sanding, we would expect this layer to last in excess of 35years use in a busy home. You can expect a good strength and robust build from this hardwood. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. The floor cleaned as expected, held up as expected with normal signs of wear and tear and we had zero complaints. Find out more and set your cookie preferences I know that they are new because Ive inspected the floors meticulously since the day they were installed. For the best experience on our site, be sure to turn on Javascript in your browser. If so, please leave a comment and let me know. Despite this all of the other installation requirements are identical and it is important to ensure they are correct. We will supply you with our return address for you to arrange this return of your flooring. Usually, the majority of engineered hardwoods are prefinished and they do not require sealing. I challenged him to explain to me how a mass produced flooring intended for foot traffic (in our case, no shoes of any sort) that develops these issues is acceptable. We stock a large range of laminate flooring from the worlds best brands. The savings are simply not worth the risk. Your feedback is always appreciated. Ridiculous to say the least. Unsubscribe at any time. The contractor and I opened one box to verify the color on larger pieces and waited to start installing the flooring installation after other parts of the remodel project were finished. Yes, it is. They have had the product over a week now and still haven't processed refund. Take this into account when considering what you think you are saving by ordering BD. I looked at one of the emails and saw it was a loan company. They then started claiming my payment was past due I had no idea what they were talking about. This page works best with JavaScript. I had to stand down the road on the curve and try to slow down traffic to make sure the driver did not get hit. If youre involved in timberwork, you know how important your screws and bolts are. Humidity is a non-issue, as explained above. Thank you. This can happen because we may not ship to your address, or we do not have the stock to accurately provide a postage cost. Learn how your comment data is processed. Your Floors: Zebra, Tiger, and Teak Wood, Oh, My! I dont understand how one can deem that this is not a defective finish when are not doing anything out of the ordinary and these issues are evident throughout. I was not sure what was being delivered. I do want to add that BD sent over an inspector. I have been blocking the calls coming from collection companies. Polishing, sanding, restoration, resurfacing, buffing, and cleaning are all processes that are related. Factor in 10% for installation, and youve got a product that requires at least a 20% overage. Also vinyl plank, also floating. I have also tried the website that has been down (under maintenance) for the last three days. we had a professional company install our floors and they have never seen this happen in 20 years of doing floors. The salesmen said 2 days is good enough, and we actually left it in the to-be-installed area for 11 days. Sign up to our mailing list for exclusive offers, inspiration and advice. Top subscription boxes right to your door, 1996-2022, Amazon.com, Inc. or its affiliates. There has been a constant line of communication open to the client throughout the process (which remains open). Particularly, the hardwood we are talking about in this article is the one that is made from birch type of wood. I asked them not to forget me as I still wanted the flooring but I just did not have the money at the time. If so, how was your experience? No, its not. The product fit my budget nicely and I was able to complete the project under budget and faster than I expected. Now because so much time has passed I have no need for the 3rd box of tile and would like BuildDirect to Reimburse the $59.99 back on my credit card. NOTHING. So, thats it. Product arrived fast via FedEx and the samples look of awesome quality. I am leaning towards the Jasper 3.5" wide Wheat beige solid oak or the Jasper 7" Grand Canyon Engineered Oak so if you have pics of these in your house that would be wonderful! Learn more aboutsolid woodat Simple Flooring Company. One of the downsides of engineered wood is that it does absorb moisture because it isn't water repellent. Explore our finishes. However, before starting to talk about the product, let us tell you that this engineered hardwood is from a brand named BuildDirect. Then they said it was the humidity, to which I showed them was well in range. So very frustrating on our end. If not, please tell me how I can improve this article. Used **** at the start, builddirect began blaming the haze on ****, so we stopped. In a time of complaint investigations, they propose me to hire a "independent" inspector (and i have paid for this inspection), but he just confirmed that "********* ***** * ***** ** *** **** ********* **********" which do not answer on my question - why we have new cracks appear daily ***** **** * *** ** ****** ***** ************** ** *** ********** ********Have 2517 sq. There are blotches on many planks. Same flooring, different mfr, other flooring is perfect. Over the last couple months, I have been emailing back & forth with them, to no avail. I will also mention that it is very hot where we live, so Steve's reasoning might be at play, too, but no one else mentioned it. In the end, we gave up on solid and our engineered floor will be installed next month. ), where the likelihood of scratches & swirl-marks from the edger will be present unless addressed correctly You won't see them until the color goes ON and then one needs to decide whether they can live with it or go back to square one. ft. per Box), Learn more how customers reviews work on Amazon. We apologise for our slow response to the customer complaint with BBB. PHONE:+1(847)777-4999 EMAIL: office@simpleflooring.com ADDRESSES: 1445 Tonne Rd, Elk Grove Village, IL, 60007, USA, Hardwood Flooring Refinishing Hardwood Flooring Installation Engineered Flooring Installation Laminate Flooring Installation Wall to Wall Carpeting Carpet Tiles Installation Vinyl Plank Flooring Vinyl Tiles Installation Porcelan & Ceramic Tiles, 2022 Simple Flooring Company . Builddirect using every trick to avoid culpability, endless loop of lip service, emails, to absolutely zero resolution or offer to make things right. Called today and Jerome said manger told him too bad - wood close enough. There are no edges peeling, it looks beautiful. So not the subfloor. feets of the floor I have to replace. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. This coating also helps protecting the wood from water and unwanted pests. Unlike other online dealers the company does have larger minimum orders that rules out covering a small dining room or kitchen for example. I'd recommend a do it yourself engineered wood flooring to any homeowner who is handy with a set of simple tools. #JasperCoffeeTable #HomeDecor #ArmenLiving, See What Shades of Wood Can Do for a Space, Get the Pros and Cons of Oak, Ash, Pine, Maple and Solid Bamboo, See why an engineered wood floor could be your best choice (and no one will know but you), 19 Photos to Help You Choose a Wood Floor Finish, Help your wood floors stay gorgeous by learning how to keep stains, dullness and warping at bay, Natural Forms? Fast forward to October 2019. International Association of Better Business Bureaus. I have returned 10 boxes and Build Direct wants to charge me 500/600 for damaged material. We submitted photos and also had the company that installed the floor buckling up on all of the seams?s come out and they have never seen something like this in over 20 years of doing this. Select a colour to see all the LVT flooring we stock in this shade. Reviewed in the United States on October 2, 2019. Find out more and set your cookie preferences. AND I will NOT pay their **********loan. The second method would be sanding your hardwood flooring back down to raw wood, completely removing all finish, stain and any contaminants left from cleaning products that have soaps, oils or waxes in them. His exact term was that it seemed this floor was self-polishing from routine walking in socks. Thats pretty cool, isnt it? These are appearing in crevices and textures that were previously underneath stain and finish. This stunning piece of design comes in a brushed gold finish with a black wood veneer top, and brings an added touch of luxury into any type of living space. Take love :), Your email address will not be published. It wouldn't. As his request, I sent him pictures of the damaged boxes. Choose your favourite to see all the solid wood flooring available in this style. We already paid $1360.00 for the flooring on top of that we paid for the install. All Rights Reserved. It's as good as new now. But before you buy a particular type of engineered hardwood, its better to get to know about any of them at first and thats why we are here with the Jasper Engineered Hardwood review. Beautiful product and finish, will definitely order on my next project. BBB Business Profiles are subject to change at any time. This is something that has driven us absolutely mad since installation. Build Direct called to see if I liked the sample; I told them yes, I did but due to financial problems I was unable to purchase it at the time. Update- Now BD is saying that the manufacturer wants to come visit. However by this time the flooring is out of the boxes. A chargeback in the amount of $996.42 was processed on 9/29 and customer should take receipt of her refund within the next few business days. Also several planks have chipped sides. It is impossible to clean. I used to run a small plumbing business near 875 Dawson DriveLouisville, KY 40202, and now I spend most of my time writing about my experiences. Please note that the subject report was also reviewed by an independent**** * ***** *********inspector. THIS experience has been a nightmare ever since installation was completed, and continues to be as BD sends us on an endless loop of refusing liability, deflecting blame (installers, us, everyone but the manufacturer). Customer was away on holiday, we have refunded the customer and she has accepted our offer and has stated that the case is closed. How many visits do we have to grant to BD (mind you, the VP admitted to the issue with the finish when he visited) before this is resolved?! In the kitchen & entry I wanted a more stone type look. If youre looking for an accent piece but arent a fan of bold and colorful chairs, this piece would be a great option because it definitely stands out. We apologize that our flooring did not satisfy your expectations. There are cracks forming on the planks. THEY ARE NOT CUSTOM!! Never again-a big waste of money that I have to live with now. Thank you very. 2002-2022 All Rights Reserved. I do not believe in credit. I did not request a loan and there was no offer of a loan. At this point, the only reasonable conclusion is that this finish is simply not appropriate for normal foot (sock) traffic. Take a Look at Some New Ideas for a Warm Wood Floor, Get the Pros and Cons of Exotic Woods: Hickory, Cherry, Rosewood and More, Straight, diagonal, chevron, parquet and more. After that no one answers the phone, emails or even have a working website. The floors are impractical for normal use well beyond any reasonable expectation for a wood flooring. I do the microfiber mopping myself. We were also told that it could be glued to the foundation, but that in our area foundations move a lot and that we would have a lot of problems with a glued floor.

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