mercari verified seller

Mercari held onto $565 for several weeks. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Collectibles, clothes, shoes, electronics, and so on- you name it, Mercari probably has something for you. I strive to become better everyday. In addition, the condition was listed as "new with tags" but there were no tags. Provide me with a tracking number. I explained Mercari has a no return policy and asked him why 3. Once a transaction has been completed, Mercari is unable to issue a return or offer a refund for a transaction as the funds are no longer in Mercari's possession. It follows the trend of other services like eBay and Etsy and arrives in an already packed marketplace. I gave one seller a 5. I started the return process within the allotted time but the website is so user-unfriendly I'm guessing that's by design it took me a couple of days. She said oh she had no idea. I felt safe purchasing on Mercari thinking they support their customers. I just want someone to reach out and give me a clearer explanation or please review my account and reinstate it. This makes it easier to dissuade conmen from using the service and prevents them from easily re-joining after they have been found out and banned. I called them. I have violated no terms of agreement & i currently have ***$ in my account approximately. I explained that card is different and valued for much more than the one he purchased 5. I made sure to follow every rule and made sure not to do anything unethical. I relisted the card and within 25 minutes he repurchased the card using a different address. Mercari competes with a low selling fee and easy listing process (it says most items can be listed in about three minutes). Not a big deal but I asked the seller about the charge. Opened a return and had to submit a min of 6 photos. Ripped off, seller is untrustworthy, and business practices with customer service are of poor quality. Use LoopiaWHOIS to view the domain holder's public information. (I have a screenshot of that) 12. They will just blow your issue off! Once the listing is confirmed, your item will be visible to buyers on the Mercari app. I even offered tri return it to the company now itself! *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. They assured me that this mistake would not be made again. For more information regarding Mercari's Shipping Protection, please review the Help Center article below: ************************************************* For more information regarding Mercari's Packaging Guidelines, please review the Help Center article below, as well: ************************************************** We are more than happy to review any questions about Mercari's Shipping Protection with the consumer via the Mercari Help Center. Bought a bag for my wife to replace one that broke. I've been selling on Mercari for years now with more than $300 5-star reviews but I'll be absolutely taking my sales somewhere else. I have been trying to contact Mercari phone numbers but no way to speak to an agent. Why the Bengals Will Not Make The Playoffs! Tip for consumers:Never buy fragrance from them. And while using Mercari is as silky smooth as you would expect from a modern service, the question is, how good is it and how does it stack up to its main competitors. The seller sent me a totally different item as listed . In this case, the consumer's order was determined to be ineligible for Shipping Protection coverage as the shipping label was not scanned. She tells me I don't have one. I bought Balenciaga shoes for $676.00 and the seller sent empty box. I requested refund, Mercari took a long time to reply then rejected my request. And while Mercari is a relatively new kid on the block, it is easy to see why it has become so popular so quickly. Its Instant Pay feature will help it attract sellers who want to make quick cash. As such, the transaction was completed and payment released to the seller. These weren't even gold filled- pure costume junk and the seller lied outright about them having been tested. Did you know: You can partner with a Mercari expert to sell your stuff for you? He then emailed me frantic because he said his address was wrong and if I mailed it to that address he will never get it. I recently purchased what I was told was solid 14k gold pins from a seller on Mercari. Wanted to leave review but too late, Mercari went in on day 4 and gave seller high rating. You will then have 24 hours to accept, decline, or counter the offer. Never using this garbage site again! I have been a seller on Mercari for a little over a year and in Early May 2021 Mercari took my earnings from selling a 1.1 lb BOOK--claming "additional shipping fees"without reason and without showing proof of their claims. Security is also great with Mercari and the enforced non-contact sales process makes each sale feel relatively risk free. Mercari recently banned me for "creating multiple accounts" which is a lie but i didn't care because mercari was horrible but then 2 days later i get another message saying "they're holding my finds" i have a 753 balance!! I ordered a pair of custom shoes from a seller on here. Now taking the fact that they made me take the return and the card was soaked in cat piss and is completely ruined and they don't care. I refused the package and they sent it back to the sender the problem is it has not arrived and they're telling me at the car he said I have the package I did not except the package the seller tells me to go to Mercari and my car tells me that since I excepted the package I do not get my money back I do not have the package the post office said they returned it so I need some help with these people please and thank you, I would like them to return my money if it all possible, After review, we confirmed that the above mentioned order was confirmed delivered by the carrier on 7/1/2022. Save your time and money. From a buying perspective, Mercari allows anybody to purchase an item through the app or via the Mercari website in a similarly easy fashion and offers all the usual search features and categorisation you would expect. Others may want to as well. I have that email. When you purchase an item on Mercari, we hold payment to your seller until you confirm you've received your order and it is as described in the listing. MERCARI IS ACTIVELY OARTICIPATING IN FRAUD. They said no the case closed. If you don't submit a seller Rating within 3 days of receipt of the item, or if we can confirm delivery through the items tracking information, well assume the transaction was successful and release payment to your seller. It is still important, however, to factor in this cost as well as shipping fees into any sale price to ensure you make as much as you can from your items. Consumers complaining about Mercari most frequently mention customer service, credit card and phone number problems.Mercari ranks 426th among Marketplace sites. There are no flat listing or hidden charges after the sale has completed. Any rules I violated back then, will never again be violated by the person I am today. This domain has been purchased and parked by a customer of Loopia. 11. Why am I banned from using the platform? 101 0 obj <>/Filter/FlateDecode/ID[<38CA5CAC6C704140847AEFF04968928F>]/Index[74 50]/Info 73 0 R/Length 124/Prev 1310066/Root 75 0 R/Size 124/Type/XRef/W[1 3 1]>>stream After calling the number from the website I was greeted with a pre-recorded message asking me to leave my name, number, email, address, and item ID as well as a brief summary of the issue. While I was waiting to receive my card, Mercari agreed and said they had no doubt that the car was authentic. Love podcasts or audiobooks? Poor return policy. The service itself allows users to sell the things they have that they no longer need, have outgrown, or never used in the first place. A Travel Nurses Bucket List: Seattle Edition. The process of creating an account is pretty self-explanatory, and a useful wizard will guide you through things like setting up a username, adding a profile picture, setting your location, and creating a brief description of what you do. They take a huge percentage from the sellers. Do not fall victim to these scams. Signed, Mercari Customer Experience. Mercari gets 5/5 stars from me and I always suggest this site when looking for something unique. This is pure **. i'm so pissed i have emailed them so many times!! Then theres the limitation on what can and cant be sold on the service. Signed, Mercari Customer Experience. Make sure to pay with credit cards that will protect you or just do not use this platform for any purchases. Mercari procedures and policy regarding returns are that the item MUST be exactly as described. After thorough review of the consumer's inquiry, it looks like we have provided the correct information and resolution at this time. Tip for consumers:BUYERS BEWARE! The items were not altered in ANY way. Products used:Didnt procure anything else. Thanks! If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Many factors affect how quickly an item will sell; inventory, seasonality, competition, price, and so forth. On top of this, the money paid by the buyer will not be released to the seller until the item is received and is seen to match the description given. Unpacking the Social Innovation Strategies of Canadian Foundations, A Toyota Leader on Misunderstandings About the Toyota Production SystemLean Blog, The Unfounded Assumptions of the Amazon Fire Phone. Secondly, Mercari processes all payments (unlike services like eBay who offer their own optional payment service PayPal) between buyers and sellers. Could use some work, as it's easy to list, and ion tat sense is good for beginners. Explained my side patiently waited for an answer. For any additional details or follow-up, we advise the consumer to reach out to the Help Center again. I shipped on Tuesday, 7/5/2022 , using ******* *** drop-off location at********************** *********************. I think this is an exception to their rule due to fraud. I don't think so. I never received an explanation that was anywhere near satisfactory and I am not going to stop here. I was away for a long weekend. I would expect Mercari to care a little bit more about someone who's been on their website for almost 5 years and have received 55 5-star reviews over that time. There are hundreds of different places, websites, and apps where you can sell your unwanted items online. If this is required, you will receive an email or in app notification requesting information and detailing the process of providing it. I should receive a refund immediately as this was no fault of mine . Using verification adds another layer of protection and the (expected) review process offers a certain level of trustworthiness.. I fear identity theft in one seller that received all my info, I paid and then she immediately cancelled. The card is not supposed to be shiny. The buyer had already paid $4.80 shipping. Bought two pampered chef products from different sellers. Please can you make them remove my account and all information related to me? Was anybody able to het their money back after they revoke your account? With instant pay the money will appear almost straight away but you will need to have already verified your identification to be able to access it. She claimed to feel bad. Poor customer service! Worst service ever! For any additional details or follow-up, we advise the consumer to reach out to the Help Center again. Login to Loopia Customer zone and actualize your plan. I can't get any resolution with Mercari and no way to get in touch with them! One item was received without damage. The pins were pure COSTUME even though the seller claimed to have tested them. A noob look at the funding culture.. of coffee in Indonesia. Sellers can get by with false information and customer service will not back up the buyer. 855-464-7482 website is mercari.com and email is contact@mercari.com 10 Ways You Can Reduce Your Carbon Footprint While Travelling, Mercari expert to sell your stuff for you. Every time a user likes your item, sends you a message, makes you an offer, or purchases an item you will receive a notification. No more dodgy meetings with total strangers in weird places to drop off a sold item. Frankly, we see our biggest opportunity in influencing U.S. consumer behavior versus taking share incrementally from established competitors.. Been selling and buying on mercari for 3 months. My seller account was suspended years ago for various concerns regarding my activity on the selling platform. Mercari, which has been downloaded about 45 million times in the United States and currently has 150,000 new listings every day, is typically used by people looking to declutter or make extra cash by offloading items they no longer need. Should the consumer have additional questions, they are welcome to contact us via the Help Center. Mercari is a selling app that aims to make it super easy to sell and buy pretty much anything. Learn on the go with our new app. How the seller rates their buyers tells you a lot about what kind of person you're dealing with. I purchased an item from a seller. She says maybe they were lost. (The consumer indicated he/she DID NOT accept the response from the business.) Save yourself the nightmare! Signed, Mercari Customer Experience. This return should not have been accepted anyway. I am out my product and proceeds from the sale! Once youve set up an account with Mercari, you may be asked to verify your identity. Save your time and money and shop Amazon or anywhere but here. File a claim with the mail carrier. Signed, Mercari Customer Experience. I want my money back- $130 spent on costume junk that isn't even worth $10. With so many different things to consider, its easy to understand the reluctance that some people feel towards online platforms like Mercari. She rated me a 3 because she lost money due to a bad shipping quote on her part. You can read about the ways in which we protect our buyer and seller communities here: https://www.mercari.com/help_center/, Hi Richard, But Mercari is setting itself apart from its competitors (more on that later) and the app has already been downloaded over fifty million times in the U.S. alone with over 350,000 new item listings each and every day. The IRS would like to know where all this money is also? 74 0 obj <> endobj The ratings allow other buyers to see how trustworthy a person is as a seller. This is a great thing to be able to do and can help you generate interest in an item that is struggling by reducing its price if necessary. Mercari's policy is to wait three days until filing a problem with your order. I contacted my credit card company as well to dispute it. I questioned the authenticity of DY bracelet when I first received it. The item got lost in transit and Mercari is refusing to cover me under their sellers shipping protection lying that my weight was incorrect. Two of the pins were tested. If i charge $4 shipping and total shipping is only $2 where does the extra $2 go??? I decided to wear the bracelet and it was black. At that time, I was only in high school and Mercari was a side hustle that I utilized to make extra money and sell various items. They denied the return. But, received totally different finish/color. They are not faking those cards when they are fake. If you wish to use a Mercari prepaid label (including the $200 shipping insurance mentioned earlier), you will be given the option to Create Shipping Label in the app, on the website, or via the confirmation email you receive. It is illegal to keep anyones money! I still have not gotten an explanation with them at all. Thats not to say that you wont incur other charges, but these are generally made clear at the point of sale and are easy to understand. Selling items is easy and the Mercari apps streamlines the process. They say I broke their return policy. Rug arrived, was in the process of moving opened rug after 5 days. Create your website with Loopia Sitebuilder. Take your money elsewhere! To sell on Mercari, you will need to follow the following steps either online or using the app: To create an account with Mercari, you need to either head over to the Mercari website or fire up the app. He told me the card should be shiny. If the consumer has documentation from the carrier showing that the item in question was indeed refused and returned back to the seller, we urge the consumer to reach out to us here at Mercari again so we can take another look at this. The cost of shipping using Mercari can be quite expensive but the insurance and the fact that the cost is deducted directly from the sale proceedings make it a convenient method for many. I repeatively called and emailed them and they said the return shouldnt have been approved and to call them as soon as I get the card in the mail. I finally got pictures sent the two days later after trying several times 13. i 2 have been scammed. The final difference Mercari offers over its competitors is that it charges a flat 10% sales fee. I even sent them the print screen from FedEx website with the weight that proves I put the correct number in the shipment. Once sellers are verified, they can instantly transfer up to $500 per month of their Mercari balance to a debit card for a $2 processing fee. I recieved the card back and it was destroyed. I emailed Mercari, they said basically "sorry it's past 72 hours and the transaction is closed, no returns". Buyer's beware this site sells fake merchandise! Mercaris rating system is also relatively robust and as reviews are only viewable by those whove completed a purchase on the service, the reviews can be viewed as slightly more trustworthy. I have worked with my local post office and they admitted fault for loosing my package and sent me an email to send to the company I purchased from, to get a replacement or my money back, so I would like my money back and I sent them the email the post office sent me, If the consumer has documentation from the carrier showing the item was not actually delivered to their address, we urge the them to reach out through the Mercari help center for further review. Products used:None. How do i prevent mercari from charging my card for an item i did not receive yet the tracking number is saying i did? 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. This is beyond ridiculous. The Mercari website boasts of its great customer service and any issues you have during a sale can be brought to the attention of their customer service team via a form on the Mercari website or by calling the number on their contact page. When a return is approved by Mercari, the item in question must be returned to the seller in order for a refund to be issued back to the buyer. endstream endobj 75 0 obj <>/Metadata 11 0 R/OpenAction 76 0 R/PageLayout/SinglePage/Pages 72 0 R/StructTreeRoot 21 0 R/Type/Catalog/ViewerPreferences<>>> endobj 76 0 obj <> endobj 77 0 obj <. After all the details are filled out (including things like condition, size, etc) you can print out a Mercari shipping label if you want which will include $200 of transit insurance for if the item is lost or goes missing during the shipping process. I do not agree with this. Protect your company name, brands and ideas as domains at one of the largest domain providers in Scandinavia. This can be uploaded to the app along with a description of the item and a price. They do not care about the customer and will blow you off. *** states it is MERCARI's responsibility as MERCARI is the owner of the label! Signed, Mercari Customer Experience. Im also contacting the BBB. Signed, Mercari Customer Experience, Ordered item from seller on mercari and when I went to the post office to pick up the item they said I owed 45.00 for shipping . When orders are confirmed as delivered by a carrier but a buyer has issues locating their package, it is Mercari's policy to have the buyer work with the carrier to locate their missing package. I had bought a Pandora Ring through Mercari. Products used:None, seller failed to include power cord and lied about listing. How, long does it take to sell a item on mercari? Mercari has sent a message to me stating so, and that this case was closed!! BBB Business Profiles may not be reproduced for sales or promotional purposes. They are more understanding and are willing to investigate it. Mercari U.S. is focused on casual sellers (versus power sellers); therefore, wed like to attract sellers from all marketplaces/platforms, he said. Thanks. Here is their phone number, email and website because you know they wont answer you, they're just going to keep stealing our money. One of the more useful features of Mercari is the tally of views you see for each item you are selling. `{ HK $X$mB!bd L& They said there was problems with the authentication but wouldn't tell me what that meant and they're telling me that via a picture which the buyer sent them and information to buyer sent them which is that the car is supposed to be shiny cuz the buyer showed me the email. For any additional details or follow-up, we advise the consumer to reach out to the Help Center again for any assistance needed. I said the girl told me not to and I have all these messages to show you she said keep it. We use cookies for analytics, personalization, and ads. Additionally, the buyer received a refund of the order on 7/12/2022 after they failed to receive their order. Only good completed sales allow reviews. Meanwhile I guess I should be enjoying $10 worth of costume junk that cost me $130. Mercari emailed me and said there is no doubt the card is authentic and the investigation should take about 24 hours but I shouldn't worry. Avoid being scammed by a bad seller. To use Instant Pay, sellers need a debit card and to register for ID Check, Mercaris new verification system. Mercari's terms of service doesn't state that you aren't allowed to use an authorized *** shipping partner/drop-off point. I know what the perfume is supposed to smell like. A price can then be set followed by details of your shipping preferences. BBB Business Profiles are subject to change at any time. It was gross. If you cannot provide the requested information or documentation, then your account may be suspended or closed and any transactions you have made may be frozen. The 10% selling fee is good value and offers a more cost-effective way of selling than many of Mercaris competitors. But mercari customer support still wants me to jump through return policy hoops. I accepted the response from the business by accident. Things like Smart Pricing is unique amongst its peers and allows you to have the price of an item vary based on its demand, making the selling process even easier and increase the chances of it selling. So I did, (at a health risk to me) but there still no action from them. I contacted her immediately. The package was scanned and receipt given to me by an authorized *** shipping partner (which I previously provided) which is ******* store **************************************************. the next series of events is so baffling 1. the buyer said he wanted to return the item 24 hours after he received it. Since messaging with that Mercari customer service agent, I can't get any answers to my questions. ******* maintains that it was "Manifested" or picked up by *** on 7/5/2022. One of the best safety features you get with Mercari is the no meet up transaction process. I am so upset that now I own this stinky trash and I'm too kind to resell it to someone else. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Nothing else should even matter when I tell them I was scammed. I then called *** and they tell me that Mercari can file a lost package investigation as the label was purchased by Mercari. I have sent numerous messages via Mercari's messaging system and the one agent I messaged with said in order to be eligible for "shipping protection ", there has to be an initial scan-in by the carrier! Tip for consumers:Buyer beware. The acid test is an acceptable method to test if something is gold. This gives you an indication of whether the item is popular or not and can allow you to tweak your listing if necessary. They have a gem mint 10 case and they're very easy to spot. Thank you, After review, we understand that this consumer's complaint has been resolved by the Mercari Help Center. I've sent 15 or more requests and zero response. r Certainly seems like a scam. Never buy a fragrance from Mercari. Customer service ignores me. about 2 hours after I sold the card the buyer reached out to me asking to cancel the transaction because he thought the card was fake. If you are happy with item but unhappy with the price, then you can message the seller directly to bargain with them or ask for more information. I want to use mercari and if there was some violation that happened without my knowing, please bring it to my attention so I can resolve it and ensure anything of the sort never happens again. My complaint is not with the sellers it is with Mercari itself. So now I'll have to reship the item at my expense to my daughter. Again, the buying side of Mercari is dominated by pictures allowing users to get a good look at an item before laying down their hard-earned cash (of course, descriptions and titles are also present and incredibly useful). I read Mercari's Terms on shipping protection and I did everything I am expected to do as the seller. Mercari.com is a reselling website and its motto is: we don't care about buyers or sellers, Poor Response to Question on Shipping Charge, THEY WILL NOT PROTECT BUYER FROM SELLER SCAM, Rip off Purchase, Poor Business Practices and poor customer service. Mercari refused to refund the purchase, gave the seller a great review, all because my complaint came in 7 minutes after their ridiculous "deadline". After review, we understand that this consumer's complaint is currently being addressed by the Mercari Help Center. I do NOT want this resolved with that horrible response they have. Uber and Lyft made instant payments table stakes for U.S. drivers; were extending that to casual sellers. As a seller with over 100 sales and a 5 star rating, I find it irritating when I have a question for them and there is NO WAY to direct a question without going through a lot of BS.

Spring Jubilee Damask Tablecloth, Best Outdoor Play Toys For 1 Year Old, Flower Cart Rental Near Budapest, Best Tripod Projector Screen, Ikea Variera Shelf Insert, Bracelets Like 4ocean, Legacy Presidential Cabinets, Plastic Cleaner Homemade,