superjeweler return policy

So far so good. As our goal is your 100% satisfaction, you may return your purchase for any reason or no reason at all. So far I've ordered a couple of items and I've been happy. Anyone with any backbone at all would be fed up having to have something as important as an engagement ring repaired 6 times since we received it in JUNE OF 2021. It is very beautiful, the chain for it is dainty so that the jewel stands out only & the chain implanted at the top of both sides on the jewel so it stays put. However, we are still offering to service the ring for ******************. An accurate look before ordering would be nice; in color is more realistic than black and white. Bought my fiance an engagement ring that cost around **** dollars.. not alot to some but is to me.. received said ring in ****** since June we have returned the ring for repair due to stones falling out 5 times.. each time they send it back and a week or 2 goes by and the same thing happens.. a stone falls out.. this last time they sent it back to us with a stone already missing. He refused my request and said he would not communicate with me anymore. Wrap it snugly around the base of your finger. Beautiful, sparkle. The are well above others and I will gladly recommend their service to people. I called back stating I not sending the item and to just give me a refund for the one item and the customer service rep stated she had to confer with her supervisor and I would receive an email regarding my refund and I have not heard from the company again! Others was saying it would take 2 to 6 weeks to get the ring sized and shipped. i want to cancel order because others have ordered this same watch and not happy with it. The problem was at our end and they would not talk with me about the situation anymore and where not going to replace the rings. View the, No. It was on Brads Deals and I like that site and I Love jewelry, so I decided to give you all a try. We can not afford another wedding band set and SuperJeweler is content with stealing that kind of money from their customers and making no resolution. So good job so far. We scour the globe looking for the best deals on diamonds and gemstones. I am sure you love your new watch but just in case I wanted to let you know about our no hassle return policy. Typical though..wouldn't expect anything less from this company.. they can't recall what they have done or not done.. but again as u can plainly see ******** employee ***** agrees to resize the ring on one of its many trips back to the facility to be repaired! I order bracelet and had some defects and they sent me out a new one. Company policy is that all orders over $450 are shipped overnight standard delivery via ***** with signature receipt and insurance. I was so embarrassed when my wife's gift fell apart right before our very eyes. Order #*******. Since 1999 SuperJeweler.com has been offering amazing jewelry at the absolute lowest prices. As of March 13, 2022, SuperJeweler does offer free return policies. said "watch was a piece of junk. 1/4 Carat Diamond Halo Look Hoop Earrings, 3/4 Inch. we'll look into this and get a replacement to the customer. Measure the length of the string or paper and determine your wrist size. Please return the earrings to us and we will gladly refund you in full. Jewelry purchased looks very nice from photo and look Website easy to browse & shop, quick & convenient, Looks like a lovely pearl necklace for a great price. Prom season is here, and you deserve to look and feel amazing for your big party! If he is able to be pleasant, we are happy to help to the maximum we can. The quality is always there! Praying this time no fowl ups and next rating will be 5 stars. Refund/credit is a joke. Go to your local store just because they have a large price doesn't make them real. Gain trust and grow your business with customer reviews. Website easy to browse & shop, quick & convenient. I am seeking a refund or a new ring sent to me and an apology from ***** for how he has treated me. I have been a very happy customer of superjeweler.com SuperJeweler's website, is one of the best sites to purchase jewelry online. They take good care of their customers. I put my new shipping address as the return address on the box that I sent the ring in. If"Client" (you) are eligible for a Return/Exchange according to Super Jewelry Co.'s Return & Exchange Policy as stated above and "Client" (you) wantsto start the Return/Exchange process, pleaseemail us athello@superjewelryco.com. Karen was supposed to call me back as well and never dead in regards to what was going on with pay tomorrow. One piece was missed advertised and I couldn't get any help called no call back email and nothing ye. All of the jewelry can be verified, and shipping is free, with a gift box/bag. Shop SuperJeweler.com today for diamond engagement rings, wedding bands, promise rings, diamond studs and more at the lowest prices online! Our Most Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. I did not have to go to another website to get background information on the carats or natural/grown diamonds. Audrey Giles. We were told it would be shipped out in about a week. We use cookies for analytics, personalization, and ads. I walked away under the impression that there just wasn't enough time--especially since I wanted engraving. Order date: 12/11/21, $197.97, Diamond stud earrings. I'm a jewelry person and you make it so easy for me. The ring has tarnished within 4 months of ownership.Spoke with several customer service representatives that have not been able to resolve the issue. Nicole will be very happy to assist you in any way! SuperJeweler refuses to accept their wrong doing in this matter and ***** their customer service representative refuses to help me find the ring. Check the. I have purchased other items from this company and had no previous issues. If i order today, with expedited shipping, when would i receive in las vegas? We only sell authentic items. Arrived quickly and I am very happy with it! It's a win win for me! Customer Reviews are not used in the calculation of BBB Rating, of those, 21 complaints were closed in last 12 months. Are the diamonds in their earings real, i noticed that customs had classified them as " costume jewellery ". The customer has bought from us before. Awesome deals on super valuable jewelry! It would be nice if you made a few changes. can i cancel before they deliver? We buy direct from the source and pass the savings on to our customers. Review to come soon. I like the Jewelry and the prices, also that they offer Lay-A-Way. I would just really love to have my money back but they have refused multiple times despite us having to have the ring repaired now 5 times going on 6 now that it will have to sent back YET AGAIN.. don't advise anyone doing business with this company.. Love all pieces I have received so far. I did not experience any problems from shopping, checkout, to delivery. We stand behind everything we sell and offer a full 60 day money back guarantee. After emailing for awhile with an associate I was able to speak with a manager who applied the $20 credit back to my account right away. Super Jewelry Co. will not refund Shipping charges purchased by "Client" (you). I can see in our system that a return label went out to you on November 8th, yesterday. BBB Business Profiles are subject to change at any time. I chose them because they seem to care about their customers. Quick and easy checkout. Fingers crossed. 1 Carat Natural Diamond Adjustable Bolo Bracelet. It's not my property until I actually receive it. I chose SuperJeweler because of the selections that were available. Sherryl, There is no doubt that I am the first, nor the last, person to be defrauded by Super Jewelers. I took the Super Jeweler earrings to my jeweler recently as one of the posts was becoming bent, to determine if they needed to be put in new settings. In order for the BBB to appropriately process your response, you MUST answer the question above. Deals were easily found on my Brads Deals app. We ship to almost every country on the planet for FREE and have served millions of customers worldwide. The Appraisal Summary card that came with the earrings appraises them for a replacement value of $999.00. Superjeweler order - #731434, is this ring real? Purchase 6/17/21. I've had to talk to customer service once before in a previous purchase, and they could not have been more helpful. Easier than easy. 1 Carat Miracle Set Diamond Bracelet, 7 Inches. After numerous emails and phone calls to FedEx and Superjeweler I was finally told "it happens, we'll take care of it" and Superjeweler did. I have sent several emails to *************** **** advising them that they intentionally defrauded me with their representations that these were indeed diamond earrings which is illegal. (Optional) Include a photo to illustrate your review of SuperJeweler's free returns & exchanges, Yes. SuperJewler is not responsive and I will be taking my business elsewhere. Love this place. When I'm paying extra for faster shipping, that's what you should get. Sorry about that. Knoji is a social discussion platform that's 100% free to use. I love your products! Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. I have tried explaining this to him several times and he has just responded by being rude and refusing to help me. Will definitely continue to purchase from you. the watch was octavius men's deimos watch in cocoa. Measure the length of the string or paper and determine your ring size. If an order made by "Client" (you) is marked and shows asDelivered, but the"Client" (you)did not receive it, it is the "Client's" (your)responsibility to contact USPS to find the package. The customer had the ring sized by another jeweler, which voids his Lifetime Guarantee. Besides the one piece being miss advertise the rest of it was all right it would've been nice if I could I got a hold of someone that could've helped me but instead they just ignored me and the live chat said call in the morning talk to a manager and they would be able to help me and fix it instead it's been three days no word and now the piece is sold out. I have called and send you emails and no responds i have a 4500 dollars layaway and i am worried besides quality. I also have a lifetime guarantee card that came with all of the other items. I placed my order and it was scheduled to deliver weeks later. Some of your pieces look different once you order them than they look on the website. Based on our last check on March 13, 2022, SuperJeweler was not offering in-store pickup. I just ordered a watch from super jewelers and then discovered on another site that many people complained about your company and this particular watch as being a fake. We wish ****************** all the best. Never a mention of Cubic Zirconia anywhere on their website. I've ordered from them before and they deliver fantastic items for truly affordable prices. 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Important and Fabulous Nearly 1/2 Carat Diamond Cocktail Ring. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. They refused to acknowledge the fact the postal service envelope which had the empty ring boxes had been tampered with. I feel that more time should be allowed to purchase jewelry, because sometimes I have to wait to get paid in order to shop. To find more information about reviews and trust on Sitejabber.com please visit. I love that SJ will work with the customer on prices and explaining/confirming the accuracy of what you are ordering. I've placed another item on layaway and looking forward to many more purchases in the future. View the, Yes. Contacted SuperJeweler on 12/16/21, they acknowledged they shipped the wrong item and provided me a return shipping label via email ***** tracking **** **** **** **** **** **). Yes, SuperJeweler does offer free returns & exchanges. I just had a nice conversation with *** **** and we are going to replace the rings. Super Jewelry Co.will notprovide "Client" (you) with a return and/or exchange of the following items due to the nature of the items: EarringsPersonalized JewelryEngraved JewelryCustom JewelrySpecial Order. BBB Business Profiles generally cover a three-year reporting period. I asked for a refund to be issued and noted to issue a refund on the return packing slip.Per **** tracking, the item was received back by SuperJeweler on 12/20/21. It looks like a nice, quality pair of earrings! Great Deal, wonderful product. With the covid crisis in *** we got a bit behind. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Great experience so far. If you are between sizes, use the larger size. "Client" (you) are responsible for package(s) once "Client's" (your) order is shipped out by Super Jewelry Co. Free shipping in the USA, easy financing with affirm. Received it on 12/16/21. I ordered two bracelets on April 7 ***** . I love the specials they offer. My jeweler advised me that the earrings were not Diamonds at all, but rather cheap, CUBIC ZIRCONIA. I purchased from ************** **** (** ******************************************************************* *****/Phone number: ************) a pair of what was represented throughout their website to be DIAMOND STUD EARRINGS. We researched this on Mar 13, 2022. Please see our website or contact a representative for more details, we are here to help! Thank you. I immediately email the company requesting a refund and received and email back stating they received my order and do I want it to be processed or do I want a refund and I choose refund. If its shipped out on the 9th like my order says, then I will be amazed. I didn't appreciate being forced to pay that extra insurance. You responded to my statement on November 14/16 and to date I still haven't heard from anyone! What other shipping & returns policies does SuperJeweler offer? Wonderful 1/4ct Diamond Oval Hoop Earrings. Nicole is one of SuperJeweler's most special colleagues. We have been featured on television shows such as The Price is Right, Dr. Phil, The Doctors and The View and in magazines like Woman's World and Good Housekeeping. I have bought quite a few things from this site and it's always good quality. We ordered the earrings on a Sunday, a holiday and we were still able to chat with someone from SJ who gave us a better deal for these great earrings. I immediately called the company and they wanted me to send the one item back and they would then discuss my refund. Received this black and white diamond ring today and it is beautiful! Packaging was also poorly made. You can use SuperJeweler coupons to unlock discounts at their website. Everything was exactly as described. This is also now 21 days since they received the returned item back on 12/20/21. Please allow Super Jewelry Co. 5-7 days forreturns and/or exchanges to process. I got it to go with the necklace I purchased last year, I want an earring I can wear at work I'm out in the field and am not always safe I bought the 1ct necklace these will b a great complement. I know their quality and they truly deliver on promises. I have been a very happy customer of superjeweler.com since I made my first purchase, especially since they credited my account after another purchase didn't work out. International Association of Better Business Bureaus. She addressed all the issues I had with this item. I have qualified for pay tomorrow however the last Quick, convenient and good quality and variety! As a matter of policy, BBB does not endorse any product, service or business. Does SuperJeweler offer a money-back guarantee? 1/2 Carat Natural Rose Cut Diamond Hoop Earrings, 1 Inch. The coupon I found was specifically for this one ring that happened to catch my eye. Please respond with your order number or email address so we can look up your order for you. Check. Super Jewelry Co. will provide "Client" (you)with a Store Credit Codeif "Client" (you) are eligible for an exchange and Super Jewelry Co. All returned items by "Client" (you) must be in it's original and new condition to be eligible for an exchange by Super Jewelry Co. We picked out the new Diamond Wedding ring set and paid for it on April 5th, 2022. My wife is devastated as am I. Shopping was easy, no surprises or pop ups at checkout, price & availability as stated! Amazing price bragged to family members allready they all want this site now. I am SO excited! This is not your regular jewellery store. Everyone is human and deserves decent treatment, but ****************** has bee incredibly nasty. BBB is here to help. I was looking for a jeweler who could make a size 17 ring for my husband to be, Easy process and love that I could customize the ring to my specifications, For initial purchases there should be some sort of a greeting discount or at least a follow up return discount also I'm curious about creating a ring if I have purchased the stone I use for the design from you would I get special loyalty pricing it would help retain business for other clients (I'm a branding and marketing specialist with global recognition in my field lol sorry these basic business ideas are common for me I review businesses, business concepts and professional relationships for a living), Instagram and the Great photo of the mystic topaz. Beautiful jewelry that makes everyone smile. Scam artist taking advantage of people and stealing money while lying. but now the package is being delayed at customs in korea because they need an importer's registration id number for clearance. Sincerely And when they have items on sale, one will find it hard to beat their price. It is well made. ComplaintsComplaints for SuperJeweler.com Inc.Jewelry StoresView Business profile. Looking forward to receiving this Christmas Present - and I am sure my daughter will appreciate it too! Hi! Our items are all listed with the metal content. You have 60 days from the date of shipment of your purchase to return your item and receive a full refund. BBB Business Profiles may not be reproduced for sales or promotional purposes. stan. Huge 1/3 Carat Diamond Angel Wings Ring. This is also now 21 days since they received the returned item back on 12/20/21. WOW! Quick, convenient and good quality and variety! Just two months after having the set a stone fell out of the halo and I had to return it to be fixed under the lifetime warranty. It's good, however I'm on my mobile device and I haven't been able to check the send text alert box. Wrong item was shipped to me. Thanks for writing in. No problem using them time and again, I love you guys. The refund ticket was made 2 days ago, so the customer receive the refund in the next 2 business days. Thank you! I WANT MY WEDDING SET BACK! I order bracelet and had some defects and they sent Just placed an order for a gorgeous tennis bracelet. You simply will not find a better deal on jewelry anywhere. Easy, gorgeous jewelry and will be back for more. Backed by the National Science Foundation, Then I had endless problems trying to stop you from making the shipping and. I will continue to put the word out over and over again on ******** and any other way I possibly can to avoid this website. SuperJewelers entire site represents that all the earrings are DIAMOND EARRINGS. "Client" (you) must return item(s) packaged safely with tracking provided and Super Jewelry Co. isnot responsible for anyLostReturn Packages sent by "Client" (you). Does he not realize that no one is going to get the label as it is going to go into a community box of mail in the lobby of the building? My diamonds are real! If you are between sizes, use the larger size. Is this business reliable, i don't want to buy fake gold. Always reliable, sometimes they arrive early! Their pictures and descriptions are accurate, and I like that they have all of the information on each piece in the listing. Are these 100 % real diamonds or are they lab created gems? M. D. Gift to myself! The packaging is also cute, a reusable bag. It will ship our next week, after christmas. I want to return their junk and have my money refunded. It appears that all refunds will be completed by tomorrow, for dates up through 12/31/21. What a DEAL! We are going to refund the customer. Well guide you through the process. I could choose the carats(high or low), and/or the price, high or low. Great customer service. So hopefully I will like these earrings for myself. Hi, We will take care of this immediately. Jewelry purchased looks very nice from photo and look forward to receiving them. Unheard Of 18 Inch Lustrous Hand-Knotted 8mm to 9mm Pearl Necklace. I was on the fence about this purchase. do not order from your company as quality of merchandise is poor". Thank you for your purchasing. [Your Answer Here] As of today 01/10/22, I have not received my refund. Normally Insurance Protects the customer, in this case I'm legally not responsible until the moment I take possession. the first time my wife opened the box to see the set the first stone came out of the setting. Does SuperJeweler require a receipt to make a return? This company does not typically respond to reviews, My shopping experience has been good, but it would be better if you could see the Jewelry much closer before ordering it. The best part is that the price is great! Saw a text deal about the necklace and couldn't pass it up. Also you all never ever put any real yellow gold on your specials for people to buy. It's very frustrating. Ordered earrings from this site and were sent terrible, cloudy, fake earrings. I have kept the original documents that came with the earrings, indicated above. I figured that I would just go and pick it up at the *** ** location next to that old address and it would not be a big deal. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. i received a tracking number soon after and the item was shipped in good time, which i am quite satisfied with. These CAN'T be E color? I was hoping for abit of bling. NEVER EVER LEAVE. It arrived today--JUST in time for Father's Day! How good is their customer service for returns? I was very happy to find an affordable ring in the style and design I've been looking for. I am an insurance coverage junkie, especially when it comes to fine jewelry, so I will always use that. Received order in about a week. It was super easy to place my order. Did not call after more than 1 1/2 ( one and half hour). I love all your jewelry. If 7 days have gone by since "Client" (your) purchase was delivered, unfortunately, wewill notoffer "Client" (you) an exchange or refund. She is out her Wedding Rings and we lost over $3,000. Does SuperJeweler accept in-store returns? Had a problem with shipment and they came thru. The ***** package which was delivered did not appeared tampered with but the package inside was a US ************** Flat Rate envelope which was double in half and taped up with clear tape as if it had been opened and not just sealed with peal and seal strip provided. Unfortunately there are some customers who need to be abusive. We have already sent the customer a prepaid return label, and once we receive the return, we'll be happy to refund. I checked out your website once and every since then you guys have chosen to send me plenty of text messages. I hope that SuperJeweler realizes the hurt they have caused me and my husband by doing this and the financial burden that we are now facing. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. It's a great price and good quality, customer service are helpful, i had bought some items in SJ, it is amazing. I asked the Manager for the shipping documents to see why it was shipped without signature required and if the ***** package received was the original one shipped. Only 4 stars because I ordered 3 diamond bracelets before a few years back. All of our diamonds come from ethical, conflict-free suppliers. Primarily knowing that if pay tomorrow did not show up that my item could be put on layaway. Find a piece of non stretchy string, or strip of paper about 6 long and 1/4 wide. Take it to a pawn shop they tell you right away, Roger, email me at andrew@superjeweler.com and I will send you a cloth and a jewelry cleaner. The items arrived in discreet packaging. Superjewler.com defrauded me on the purchase of a 1 1/2 Carat Diamond Engagement Ring. Please read carefully before making your purchase with Super Jewelry Co. Super Jewelry Co.'sexchange policy lasts 7 days. is fantastic. The Order No. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. SuperJeweler has been in business since ****, and we would not have survived if we cheated customers. When I opened the box about the third time the second stone fell out of its setting, unbelievable. Aside from being a Military Veteran, she is a fantastic Mom, and customers LOVE HER! Received several compliments on them! A 1.5 CT Diamond solitaire and a wedding band with 2/3 CT Diamonds. I contacted the company about four times total by phone. The settings did not match, they had reduced the price so I felt I could afford them as a mothers day gift. I've shopped with SuperJewler many times in the past, and I've never been disappointed. I have contacted SuperJeweler via numerous emails since 12/20/21 and have received no definitive answer as to why my refund has not been issued or when it will be issued. Thank you. Sold Out In 1 Day And Shimmering Stars Diamond Teardrop Necklace With 18" Free Chain. Beautiful earring at a great price. I contacted Super Jewelers to see if I could get the order expedited in time for Father's Day. I really like both pieces of Jewelry that was being offered at such a great price. everything that the customer is saying is simply false. Two weeks have elapsed and I have not yet received my refund. We have a 60 day money-back guarantee. Order number *******. Incredibly Popular. With special code got the earrings at an amazing price as well! Amazing Oval Shaped Style! Love them Beautiful perfect size thank you I will be back. Twisted Diamond Hoop Earrings. I like the jewelry, I just wish it wouldn't it turn so fast. jwl16137, How come i might have to pay customs charge. I'd add more pictures of electronics (inside parts); I also think it would be nice to show photos of the assembly process in real time. Subscribe to get updates on new items and more! I had to pay Royal Mail 12.50 to release my item. I have contacted the company three times by phone and twice I was assured that a return authorization was on its way , on 6-23-22 and 6-30-22 to this day I have had no return authorization paperwork nor a return phone call. Terrible product ! Our previous orders were shipped as per the above policy and signed for. I then received one item in the mail and packing slip stating two items. Thanks, Andrew. Easy to order. Consumers satisfied with SuperJeweler most frequently mention great prices, shopping experience and customer service.SuperJeweler ranks 1st among Engagement Rings sites. I could also read all about the jewelry on their website. As of today 01/10/22, I have not received my refund. Only 2 arrived with an opened shipping bag. O ****** like I told u before I have pictures and screenshots GALORE.. here in the attached picture you can clearly see me ask *************************** employee to while they had in one of the times for repair to ahead and resize it as it wasn't fitting right the last time it was sent it and resized. Throughout the transactions, Super Jeweler represented that the earrings were Diamonds as you can see from the attachmets. You can thank Samantha for closing this deal, albeit somewhat small. Hi, i recently purchased a diamond ring from your site to be shipped to korea. Incredibly Popular. 1 Carat Diamond Wave Bracelet, 7 Inches. Low and behold, I received a message later in the week that the ring shipped! Coupons are often available, and checkout accepts a variety of payment options. After numerous emails back and forth with the **************** manager all he had to say was that he checked with his shipping ***** and the rings were in the boxes when left their facility and they monitor that area closely. Love this Company. View the, Yes.

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