ticketek refund complaint

Read more. This page is part of the normal process during periods of high demand. Our hours of operation are Monday to Sunday 9:00 AM - 5:00 PM. I am enclosing (duly filed refund form/ ID/Address proof/ any other supporting document) along with the application. The Australian Competition and Consumer Commission told the broadcaster that they were across the complaints, and would let Ticketek know . The process to make the complaint was easy. Like. Request a refund in-person at the theater that you bought the ticket from. During the conversation: Stick to the facts — explain the problem in detail and provide any evidence you have. Tickets initially issued by Ticketek - called Ticketek to ensure the tickets were valid. My Ticketek; Gift Vouchers; Contact The big problem is ticketek is acting as agent for the promoter. If you're chasing money from Ticketek, just flood Fair Trading with complaints. Is this your company? Ticketek Australia - ProductReview.com.au Japan Partner: Reviews, Complaints, Customer Claims Ticketek had a total of 285 complaints in the past two years, while rival Ticketmaster had 64. Ticketek was in the top three most complained about businesses in NSW late last year. Ticketek Australia Questions - ProductReview.com.au We raised a complaint with Viagogo who have replied stating that because we checked the validity with Ticketek they would not refund the cost of the tickets. Ticketek under pressure for ticket refunds + all the ... How do I contact Ticketek? Coronavirus: Ticketek faces chorus of anger over refunds ... Ticketek Head Office (nsw) - Sydney Cbd NSW. ANZ has faced a major issue that caused card payments to be declined for more than two hours this morning. Otherwise, file a complaint with the ACCC, VCAT or whichever regulatory body deals with these . User #51925 27362 posts. How to ask for a refund due to coronavirus ... - CHOICE Retweet. Has your ANZ card been declined?... - Handle My Complaint ... Buying tickets online | ACCC Numerous emails to ticketek as no phone contact to talk to humans, response is download jiria acct for correspondence, did this but have no idea how it works etc, and never actually get a . by admin; Popular If Your Booking is cancelled or postponed by the organiser, You should contact Our customer . Tickets were invalid and not usable. Submit a request. IRCTC train ticket booking: Full refund for railway tickets booked before mid-April. Step 2 - Contact the ACCC or another third party. Don't worry, there's nothing wrong with it. I know there was a link sent out to people who got their concert postponed to apply for a refund . Liked. Retweeted. Decide your ideal outcome, eg an apology, money off other tickets, a refund. However, if a problem arises, you might find it difficult to get a replacement or refund from them because they are not based in Australia. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). Yesterday I tried to call about getting covered seats at ANZ stadium for the Asian Cup semifinal for my 90+ year old grandparents, 132849 got busy signal for an hour, then tried the reservations line on 1300 665 915. We have a lot of information here on our help pages and on the website event pages. Ticketek most complained about. Every time I email ticketek requesting for a refund for the remaining 4 tickets I get Maryann repeating the same thing she has already refunded my ticket. Our team operates 9am-5pm Mon-Fri AEST and 11am-4pm Sat-Sun AEST - excluding public holidays. Please be patient with us, we will reply as quickly as we can. Customers of. Requests for refund can be submitted as late as four hours before the show. Adele fans have flooded Ticketek and Ticketmaster social media with complaints they had been unable to purchase tickets while they were being pillaged by scalpers. Be clear it is a complaint — use the word "complaint" in your phone call, instant message or email. Ticketek sell tickets and when the show is canceled they don't refund your money it been 3 months since I completed a refund form online and after a month I sent an email to Ticketek and got a response saying my refund have been processed and still waiting for it. Otherwise, file a complaint with the ACCC, VCAT or whichever regulatory body deals with these . User #51925 27362 posts. The big problem is ticketek is acting as agent for the promoter. Please find travelers information stated below: I humbly request you to kindly refund _______ (full/partial/any other) amount as per airline policy. Ticketek - With over 40 years' experience ticketing the biggest live events and venues. Neither Ticketek nor Ticketmaster, let alone any smaller ticket booking service, has a monopoly on all ticket sales on concerts and events of note. reviews & complaints. It is outrageous if you plug in a seating requirement for a group size, say 4-5 seats, suddenly you get a better row offered. Ticketek says everyone who . If you have a complaint: o Please call Cover-More on 0800 500 625. After Ticketek's written acknowledgement that they owed a full refund, it took 6 weeks of pleasant communications which delivered nothing but frustration, and then they come up with payment just 48 hours after a complaint to Fair Trading. Ticketek will generally only offer a refund if the promoter offers the refund to them. You must apply for a refund within a reasonable . Please find travelers information stated below: I humbly request you to kindly refund _______ (full/partial/any other) amount as per airline policy. Within two weeks of the complaint ticketek responded to the email from 6 months ago and have refunded tickets. I am enclosing (duly filed refund form/ ID/Address proof/ any other supporting document) along with the application. (A Current Affair) READ MORE: How a young man with humble beginnings bought 43 homes. posted 2015-Jan-27, 12:04 pm AEST. Let me elaborate my issue : Few days ago I did transaction to my friend paytm number of Rs 2000 and unfortunately she has forgotten her paytm password and due to this she s no more using her paytm account ..so here I am requesting to paytm customer care that kindly transfer my money back to my account..but no one is bother to help . Gave up after 1hr 20min, so 2hr 20min overall. 2 In most cases, tickets must be returned to the place where they were purchased. With or without a response, you can then forward your complaint to the Office Of Fair Trading located in your state. Viagogo, in particular, doesn't have a good track record of providing refunds. Due to the large number of requests we receive, it is taking us longer than usual to respond. The Australian ticketing outlet has additionally been criticised by Harry Types followers on TikTok. "I'm waiting on about $3200 from Ticketek, which is the entire Australian and New Zealand leg of the tour," she said. I got my refund last week, hope others get refunded. Follow. "Fans who have purchased tickets for Round 1 of the 2020 Toyota AFL Premiership season via Ticketmaster and Ticketek will receive a refund," the statement from McLachlan read. But if your event gets cancelled, consumer groups say you should get a refund . Claim listing. If you wish to make a formal complaint, I was told by the Office Of Fair Trading, that you need to make a complaint in writing to Ticketek first, tell them they have 10 days to respond. Ticketek is attracting a multitude of complaints about large delays in refunds, after several large artists cancelled their concerts. . In most cases, tickets must be returned to the place where they were purchased. You will submit the claim in the country where the flight was scheduled to operate. What is Ticketek's refund & exchange policy? posted 2011-Jun-23, 1:38 pm AEST. Japan Partner Inc. with offices at Ganjima 51 - 1, Nishihukuta, Nanyo-cho. 0 replies 0 retweets 0 likes. Ticketek attracting complaints for delayed concert refunds after COVID cancellations https: . CEO Andrew Abdo told Jim Wilson footy fans who bought tickets to the second State of Origin game and live in one of the seven hotspot LGAs will have their money automatically refunded. Has anyone taken Ticketek to small claims court? So I was originally going to the Lorde concert in Melbourne 2022, but it was postponed to 2023. Data seen by the ABC from the NSW Office of Fair Trading shows that Ticketek made it to the top three most complained businesses between October to December last year, racking up 75 complaints in that period, and 285 complaints over the last two years.. Where You have not been physically examined by a Doctor prior to the date of the Booking. I got lucky then; I paid for Rod Stewart back in 2019 (which was initially for Oct 2020, pushed to Mar 2022) and when the event got cancelled, ticketek said they'd refund original ticket owners. I got my refund last week, hope others get refunded. Ticketek don't organise the seating and pricing plans, that's the promoters job. Published: May 7. Submit a request. I've been fighting for my refund since October 2021. Your refund application and payment will be handled by the Customer Experience Team who act as the administrator of Our Refundable terms.. To apply for a Refund You must complete the Refund Application Form here as soon as You know You cannot Attend the Booking, and up to 60 days after the Booking.. Overseas sellers. Parties, ticketed events and entertainment are supposed to be fun. Tickets received were not valid. Japan Partner - negligent misrepresentation of car sold to me and exported to canada. Posted 8m ago 8 minutes ago Mon 14 Mar 2022 at 7:44pm . There are three steps to follow when making a complaint, but the first step is always to contact the business to explain the problem and how you would like it fixed. If an event is cancelled or postponed you will need to contact Ticketek for a refund. . Data from the NSW Office of Fair Trading complaints register shows Ticketek was in the top three most complained about businesses in the state in October, November . Minatoku, Nagoya Aichi, Japan 455-0868 sold me a 2000 Mercedes A160 that it represented as a '3.5' on the auction sheet. Ticketek will generally only offer a refund if the promoter offers the refund to them. There are laws for the operation of the event industry and ticket reselling in NSW, so consumers are safe to buy tickets and event packages while their rights are protected. Due to the large number of requests we receive, it is taking us longer than usual to respond. I have put a complaint into ACCC and prepared to go to small claims . 1 If an event is cancelled or postponed you will need to contact Ticketek for a refund. The Australian Competition and Consumer Commission told the broadcaster that they were across the complaints, and would let Ticketek know . I got lucky then; I paid for Rod Stewart back in 2019 (which was initially for Oct 2020, pushed to Mar 2022) and when the event got cancelled, ticketek said they'd refund original ticket owners. For instance, ticket-holders to the Formula One event in Melbourne were offered refunds, and Ticketek has committed to providing refunds for cancelled events. Too convoluted to use and all tix are electronic. In fact, quite relevantly, both Ticketek and Ticketmaster were selling concert tickets for Neil Diamond's Australian tour that has just been cancelled. The diehard fan said Ticketek owed her a refund. One punter expressed concern to the ABC she was told by Ticketek they had no record of her account or the 700 dollars worth of tickets she bought. Has your ANZ card been declined? Ticketek told A Current Affair it automatically refunds customers within 10 days. This page explains: RATE. WRITE A COMMENT CALL. The Ticketek Fb web page has been since bombarded with complaints from those that've bought tickets to reveals by means of the corporate that haven't but acquired a refund, regardless of the cancellations. Ticketek is up and running. We will also refund the cost of the Doctor's note on valid Refund Application. I have a photo and medical certificate and a medical condition an still they refuse to pay. -. Decide your ideal outcome, eg an apology, money off other tickets, a refund. I am not a fan of Ticketmaster. I know there was a link sent out to people who got their concert postponed to apply for a refund . By national consumer affairs reporter Amy Bainbridge and the Specialist Reporting Team's Alison Branley. Home - Popular - Ticketek attracting complaints for delayed concert refunds after COVID cancellations Ticketek attracting complaints for delayed concert refunds after COVID cancellations. Many customers are complaining to regulators about large delays in getting refunds. I couldn't attend the event I had booked due to rolling my ankle the day before. Sold tickets on ticketek marketplace platform, site states 10 business days from date of performance 19th january, no refund, still waiting 51 days later. - Accessible Bookings Assistance Purchasing Tickets Exchange My Tickets Feedback General Enquiry Group . If you can't find the answers you are looking for, fill out a form and our support team will happily look into your request. Ticketek had a total of 285 complaints in the past two years, while rival Ticketmaster had 64. Contact the third party ticketing agency that provided the ticket. You can reach out to Ticketmaster's customer service team on Facebook ( @TicketmasterAU) and Twitter ( @Ticketmaster_AU ). There are three steps to follow when making a complaint, but the first step is always to contact the business to explain the problem and how you would like it fixed. 3 If you purchased online or through our call centre please contact Customer Service for further assistance. 3 months now. Can I change my tickets? You will be put in contact with someone who can help resolve the complaint. After 6 months and countless ignored emails I made a complaint to fair trading. Make a consumer complaint. Theatre Ticket and Entertainment Event Booking Agencies - address: 195 Elizabeth Street - (2000) Sydney Cbd NSW Sydney Area - phone: 132 8.see phone number. Hi everyone, sorry if this is the wrong place for this but I'm getting desperate and I don't know where else I can ask for help. If Ticketek are unreliable with refunds, people will stop booking, and artists will suffer. posted 2015-Feb-16, 5:14 pm AEST (edited 2015-Feb-16, 5:18 pm AEST) From my experience with Ticketek they do not offer the best available seats for couples. by admin; Popular On Twitter, simply let us know which event you're booking and your query. - Accessible Seating General Enquiry Troubleshooting Complaints Refund, Exchange & Payment Enquiry. It's likely our team will then need to direct . The Ticketek Facebook page has been since bombarded with complaints from those who've purchased tickets to shows through the company that have not yet received a refund, despite the . AUSTRALIA NEW ZEALAND UK SINGAPORE PHILIPPINES MALAYSIA. Erin Turner from consumer group Choice said businesses were obligated to give refunds within a reasonable period of time and failing to do so could be breaking consumer laws. Ticketek: A global leader in ticketing and technology. Ticketek and Ticketmaster each has contracts . Andy Pham, 28, said he received a . Make a consumer complaint. Click here to get notifications about new complaints of Viagogo. Reply. Our operating hours are Mon-Fri 9am-5pm. We promise not to send you any unrelated messages What we do not refund: Where you cannot provide evidence that the person affected is within the Group due to Attend the Booking. posted 2011-Jun-23, 1:38 pm AEST. Right now, anyone holding tickets to an upcoming major event is probably feeling a little uncertain it'll go ahead. Ticketek attracting complaints for delayed concert refunds after COVID cancellations. Our hours of operation are Monday to Sunday 9:00 AM - 5:00 PM. -. You can: Use the Refund Ticket link in the confirmation email you got after reserving the ticket. So I was originally going to the Lorde concert in Melbourne 2022, but it was postponed to 2023. File a complaint with the national enforcement body of the EU If a European airline violates your passenger rights by canceling your flight and refusing to give you a refund, you can file a complaint with the EU's national enforcement body. The 2022 Perth festival opens on 11 February, a week after Western Australia opens its border to the rest of the country. Please be patient with us, we will reply as quickly as we can. But hundreds of Facebook comments and Tweets show customers have had no communication from Ticketek after promising to refund the cost of tickets within 20 days. Ticketek most complained about. Home - Popular - Ticketek attracting complaints for delayed concert refunds after COVID cancellations Ticketek attracting complaints for delayed concert refunds after COVID cancellations. Ticketek refund trouble. 3 resolved 629 unresolved. Tickets, parties and events. File a complaint Table of contents. Ticketmaster's Guide To Covid Safety at Live Events. You might have a bit more trouble getting a refund if you've bought your ticket from a reseller, unfortunately. Purchased ticket to an event that we were unable to attend due to border closures. where the seller is based if it can help. I've been dealing with ticketek via email for 3 weeks now. I purchased 5 tickets in total for good love festival. Punters are bombarding Ticketek's social media channels and NSW Office of Fair Trading with complaints about refunding delays, especially for Faith No More and Harry Styles tickets. Step 1 - Contact the seller or service provider. Our view is that the Australian Consumer Law (ACL) applies when you buy tickets from an overseas online business. Those outside the hotspots who no longer feel comfortable travelling to Queensland are also eligible for a refund, and should contact Ticketek. "Club, AFL and venue . There are multiple ways to refund your Regal Ticket. Buy your tickets for sport, concerts, theatre, arts, family events, comedy festivals and more. Be clear it is a complaint — use the word "complaint" in your phone call, instant message or email. Request a refund on Regal Cinema's website. Illness / Injury means an Illness or accidental Injury to You. Text of Complaint by Deepen Gawade: Worst service by Paytm. Learn how the rating is calculated 632 complaints. Ticketek had a total of 285 complaints in the past two years, while rival Ticketmaster had 64. The agent Maryann only refunded 1 out of the five tickets. Claim it and get a lot of features. Step 1 - Contact the seller or service provider. Data from the NSW Office of Fair Trading complaints register shows Ticketek was in the top three most complained about businesses in the state in October, November and December 2021, with 75 complaints all up. Nagoya District Court dismisses the hotel's complaint for the reception cancellation fee 2022-02-25T12:32:07.913Z Approximately 1.5 million, saying that the declaration was canceled on the scheduled date of the reception at the hotel in Nagoya City for the couple who canceled the wedding reception because of the first emergency declaration for . Aussie Ticketek customers complain about long refund wait amid pandemic cancellations Share or comment on this article: Harry Style superfan spent $20,000 on tour tickets - but can't get a refund Ticketek refund trouble. Ticketek. Ticketek don't organise the seating and pricing plans, that's the promoters job. How to apply Premium For PRS counter tickets, passengers can apply for refunds within six months from the date . During the conversation: Stick to the facts — explain the problem in detail and provide any evidence you have. Data seen by the ABC from the NSW Office of Fair Trading shows that Ticketek made it to the top three most complained businesses between October to December last year, racking up 75 complaints in that period, and 285 complaints over the last two years.. Step 2 - Contact the ACCC or another third party. Your health, safety, and wellbeing at live events remain our number one priority, so we're working hard behind the scenes - coordinating with local authorities, while actively supporting the artists, teams, festivals, and venues you love - to ensure your event day experience is as easy, safe, and enjoyable as possible. Erin Turner from consumer group Choice said businesses were obligated to give refunds within a reasonable period of time and failing to do so could be breaking consumer laws. Hi everyone, sorry if this is the wrong place for this but I'm getting desperate and I don't know where else I can ask for help.

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